ChowNowReviews of chownow.com

I ordered Kenji Burger at the Kapaa location on Tuesday night for a house guest. They use the online ordering platform ChowNow. Order and payment went through. Got a receipt. Went down the hill and it was completely closed! Later, I received an email that said my order would be ready at 2pm the next day??!! I wrote to them and said no thanks, just give me a refund. At 11:30am, I got an email while at work that my order was now ready. Two days later, ChowNow sends me an email that this is out of their "refund policy." So basically, they stole from me. I love me some Kenji Burger but this is just poor management and theft.

I would never ever order from a restaurant that’s associated with chow now ever again. My order was for delivery. I had to place my address, my name, and I also received a notification on the time I was expected to have my order picked up. After an hour, I called the restaurant which told me my order hadn’t been picked up. I called chow now then told me I placed to have my order for in store pick up which I didn’t.. why would it ask for my location and also send me a notification of expected pick up time for my food? I’m at work, don’t get off until 7 . When I asked to speak with a manger the representative told me you will get the same answer. Did not want to give me a refund. The restaurant apologized for the inconvenience and offered to hold my food until I get off. I will never deal with chow now ever again. Know that any discrepancy, they will not take care of the customer and are very very rude.

i would like to give it zero stars but i cant I ordered delivery and instead it became a pickup and there is no way to get in touch witj them

They delivered the wrong dinner to the wrong house. And then they couldn't contact the driver to fix it. The worst!

I should have looked here before using ChowNow. The reviews don't lie, this company is horrible. You don't get your food, their customer service is non existent, you don't get refunded, if I could give them a negative star rating I would

Order was placed at incorrect F and F Japanese Hibachi Grill in Addison,Tx should have been College Station,Tx F and F advised to call Chow Now for refund that they had already made the order. The restaurant location 3 hours away and the restaurant and Chow Now denied refunding order amount.it basically turned into a back and forth between both companies on who shop be issuing refund,So be careful in using 3rd party vendors for placing orders online cause you’ll be just donating your funds to somebody, cause no one wants to be responsible for refunding the customer for online order errors that won’t ever get picked up. These restaurants show how much they appreciate their customers keeping in business by keeping money for food orders that can’t be received.

Cannot find a way to delete my user account. Was told in an email I was out of luck in deleting it. All I could do was change my phone number to something that doesn't exist. Had I known this, I would never have created an account on that site. Dear xxxxxxxxxxx Your request cannot be completed at this time. Hello, Thank you for reaching out regarding your data request. After a review of your account, we have confirmed that it does not meet the current requirements as stated in the CPRA guidelines and you are not a resident of the required states. Therefore your request is invalidated. For more information regarding the California Privacy Rights Act, please refer to ChowNow’s CPRA Notice to California Residents Thank you, The ChowNow Data Privacy Team

Well, coming on here and seeing they basically have 1.1 stars is all that needs to be said. I've been trying to deal with this company about a very simple thing about changing my email address. They made it extremely hard and they are extremely bad and I've already told them just cancel my account or I'm just going to stop using it. They want me to wait a couple weeks to get responses from them which is insane they are a joke and a company that should not be given any money or consideration to