ChowNowReviews of chownow.com

So I ordered delivery service for Chicago Pizza on this online platform for delivery. When I call Chicago Pizza, they said no one ever came to pick up the order so I found a number for ChowNow and the representative. Tried to tell me that it was for pick up. It was not for pick up so now I have to dispute it with my bank, but this is an online scam for delivery. They had no intention of delivering my order. I would rate it a zero hands-down.

Charges 20-25% more for same menu items compared to DoorDash or Uber Eats. They charge the restaurants less to they get “preferred” by restaurants but then charge customers way more.

Untrustworthy. They do not have drivers in our area, and yet take orders anyways.... I understand that they don't charge the restaurant, but the restaurant owners need to realize that people WANT delivery and chownow sucks, it's a horrible service that the people don't want or trust. If you don't want to have your own olden times delivery driver, then just get on one of the forums that work, like doordash.

Order never sent to restaurant. Couldn't even get 2 of the items on the menu. Charged $49 for nothing. I hear ChowNow isn't good about following through with actually issuing refunds. I will be upset and contacting Better Business Bureau if that happens. Will never use ChowNow again because they dont update their menu to reflect actual food offerings and they are sketchy about following through with sending order to restaurant. The restaurant owners dontike ChowNow either. It gets in the way of business.

If you are a business and you are thinking about using Chownow, let me warn you, DO NOT, they over charge customers and you don't even know about it. The system is set up to milk the customer, and when trying to discontinue using them, its almost impossible, I cancled with them over a year ago and they are still calling me, I sent their equipment back over a year ago. and they are still calling me telling me I need to go through the cancelation process. Which I did three times. So I asked the person I was speaking to, If he saw where I returned the equipment, he said yes. I then asked then how did you send me the box to return the equipment if I did not go through the cancelation process. he could not answer me. he then tried to get me to pay for a full year.... Really, at this point I am having to get an attorney involved, good thing I have a good friend of mine that is an attorney. But I tell You do yourself a favor and do NOT use this company in your restaurant . Really bad BAD BAD BAD!!!!!!!

I put my order in at a restaurant early in the day to have food delivered for a group dinner at 5:45pm. Our food didn't show up until 6:30pm. From the ChowNow map it seemed like they had the driver going way out of the way to a far away location in between picking up our food and coming to my place, which is a 10 minute drive from the restaurant. I know it wasn't the restaurant's fault because I called them and they confirmed the food had been picked up on time.

Horrible. Told my food would be delivered by 6:30. No word or update until 6:445, when they tell me it will arrive at 7:15. If I had known that, I would have used a different service and different restaurant. In addition to being late, they do not offer updates, or even apologize that the delivery will be other than as advertised. Useless app. Will not use again.

Small business owners, please be very careful I’m writing this review because I wish I had seen more honest experiences from other small business owners before using ChowNow. Our experience has been extremely frustrating. We were charged for services that we did not understand or agree to, and when we tried to get clarification and resolve the issue, communication became a major problem. A ChowNow representative previously told us that our refund had already been processed. It has now been more than a month, and we still have not received that refund. We have also repeatedly requested our billing statements for the past 12 months so that we can properly reconcile our business account and understand exactly what we have been charged. We have not received the information we requested. There is also another disputed charge of approximately $447 that we are trying to resolve. Today, we asked for an update again. We were told that our account manager will now be out of the office for two weeks. So after already waiting more than a month for a refund that we were told had been processed, we are now being asked to wait another two weeks to hopefully get our issue addressed. I understand that employees take time off, and I don't blame an individual employee for being out of the office. My concern is that there doesn't appear to be an adequate system for handling an urgent billing problem when the assigned account manager is unavailable. As a small business, every dollar matters. We don't have the financial cushion that a large company has. When money is taken from our business account and a promised refund doesn't arrive for more than a month, it creates real financial stress. What has been most disappointing is not simply the charge itself. It's the lack of timely communication, the difficulty getting our own billing information, and constantly having to follow up ourselves. I am sharing this so other small business owners can do their homework before signing up. Read the agreement carefully, make sure you understand every fee and service you're agreeing to, keep copies of all communications, and monitor your bank statements closely. I'm not writing this review because I expect special treatment. I simply believe small business owners deserve transparency, clear billing, and timely support when there is a problem. We are still hoping ChowNow will resolve this properly. If they do, I will update this review accordingly.