Quick service and love my shoes!
My shoes were delivered quickly and fit perfectly! I have 3 pairs of boots now and love them all!
By Stephanie
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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520 reviews
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With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
520 approved reviews, newest moderated first
My shoes were delivered quickly and fit perfectly! I have 3 pairs of boots now and love them all!
By Stephanie
Love the customer Service and the canvas LUXE SHOE LOVE THEM
By Suzanne
Love the products!
By Jan
I typically only purchase boots from their website. I have several pair an wear them frequently. They've all held up well with the exception of one pair. Cheap leather was used in making those and they arrived with cracks. My only other complaint is that the boots are very slouchy. I have average calves and wear the boots with tights. None of them stay up. If they could make them with stiffer leather and a slightly tighter fit, that would be great.
By Tracy
Hello, I emailed your customer service to tell them that my shoes came dirty and received a response. The person told me to email you guys a photo which I did. NO RESPONSE BACK. Very bad customer service. Will not be using again.
By Unsatisfied C.
Love their stuff, easy to order and quick shipments!
By Madeline
I ordered some shoes online from this company, they charged me twice for the same items, and send me two pairs of the same shoes. Then they told me to return them if I didn't want them, and I had to pay for shipping them back , I spent 50$ to ship 4 pairs of shoes back and they didn't return my money back for shipping . I didn't had to pay for the items to be sent back , I didn't order them . Called customer service and they made me feel like this was my fault. The quality of the shoes was horrible, cheap. And by the way donot bother leaving them your review for the product . They only post positive reviews , I have them one star for both item I purchased and they never posted my review. Be aware of this company !!!
By Nadiya
Love the quality and styles. Really enjoy the frequent sales and discounts. That's what keeps me coming back are the offers.
By Cristina