Monday, November 9, 2026 · Customer reviews of US businesses
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520 reviews
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With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
520 approved reviews, newest moderated first
I purchase a pair of booties on Monday 9/20 with the intent of wearing them at the end of that week... Shipment said they were in stalk arriving 1-2 business days. Ordered on a Monday shipped out on a Tuesday, you'd think I'd have them by the end of the week like it said at my check out. Over w week later and still I do not have the booties...
By Marina
We found a pair of boots that we loved, so we ordered them; they were the wrong size. There is no return label, so we ended up having to pay for shipping, back, to get the new size.
By Misty
The shoes fit true to size and were of great quality. The color was exactly what we were hoping for. My daughter loves her new wedges.
By Nifi
They are a perfect fit.......can't wait to wear them.......tried them on with a pair of jeans and they are definitely the shoe to purchase!!!!!
By Deana
I am notorious for online shopping. However, I'm often disappointed when I open my package and the product is lackluster, a mere shadow of the photo featured online. I was pleasantly surprised when my boots arrived (on the day they were projected to) and looked (and fit) just as they were supposed to. My calves aren't very large, so I had no problem getting my foot in there. I've already worn them with ankle socks and did not have any pain. They do tend to slouch a tad, but never at or below the knee. A beautiful Fall staple of good quality bought at a reasonable price. Can't beat that!
By Amanda
Found what I was looking for - speedy shipping - quality product.
By Kelsey
I ordered the Tippy Top heels in Nude but the color I got wasn't the one on the site. It was less orange and it wasn't matte as depicted in the picture. However, I still like the shoe and will be keeping it. Chinese Laundry customer service was great. I was not e-mailed the 15% discount code but after reaching out to them via e-mail, they gave me the option of applying the discount to my previous purchase or by giving me a discount for my next purchase. I chose to have a discount on my previous purchase and they reimbursed money back into my account. It was a prompt transaction. Thank you!
By Winona
Love Chinese Laundry boots. I had 2 pair already so decided to get the Set In Stone style. They are gorgeous. I got the burgundy and the color is lovely. I ordered the previous boots in size 6 so got these in the same size. Just a small problem with the right shoe, it seems to be cut a tiny bit shorter than the left one and the previous pairs. I am afraid to send back as you might be out of the burgundy by the time I can them back to you . So am going to hope over time they will give a little bit and be as comfortable as the ones I have had before.
By Judith
