Excellent service
Excellent service, excellent product
By Michael
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
246 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Chill Chair. We design, develop and manufacture smart massage office chairs. We help stressed-out workers chill-out with a massage at their desks.
Chill Chair (chillchair.com) has 246 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 217 reviews with 5 stars · Clear filters
Excellent service, excellent product
By Michael
Fabulous product (I love it so much I've ordered one for both my offices) and awesome service!
By Tanya du P.
Excellent customer service with Rey. My chair rotor continues to run until the battery dies. He was able to diagnose the issue based on the video I sent him and he processed a replacement part on the same day.He was courteous and timely . Now i wait for that part arrive so the issue can be fixed and I can continue enjoying my chair . Maria
By Maria
I purchased from them and a few hours later saw a promo code for $100. I contacted them and within minutes, they replied and took care of the promo code. Quite amazing to get that quick of feedback and a refund!
By Lisa M.
I have had my Chill Chair for about 5 months now and love it! Very comfortable and easy to use, I have already recommended it to family and friends!
By Noll
Honestly, great company to work with. My husband loves his desk chair and I love that they are so responsive to emails, inquiries, etc. Great product and much appreciated customer service.
By Dawn S.
I ordered my chill chair and it got here within 5 days. Unfortunately, the chair had a broken piece. I contacted support@chill chair after chatting with Max on their webpage. Within a few hours they gave me the tracking number for a replacement chair and some free glider wheels. I look forward to getting the replacement chair in the next week. This is what you call exceptional customer service. The chair is very cool and the customer service is second to none. UPDATE: I have been using the chair and absolutely love it. I have ordered the Sole Mate to complement my chair and can’t wait to get it.
By Paul B.
These guys were very prompt in their communication. Initially they didn't realize that my purchase still qualifies for warranty and quoted me for free battery replacement but paid shipping. When they realized the mistake they changed it to free shipping right away.
By Michael C.