Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
471 reviews
The Children's PlaceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Children's Place is your one-stop shop for children's apparel, shoes and accessories in baby, toddler & big kids' sizes 0-18. From trending kids apparel to sibling matching outfits, school uniform styles to matching family pajamas, when it comes to clothes for kids, we're the PLACE for it all (baby apparel included!). Shop head-to-toe looks, including extended sizes, multipacks, outfit sets and made-to-match separates. Easily find all the seasonal essentials kids & tweens need at a value you'll love. Plus, shop with Afterpay to conveniently pay in 4 interest-free installments.
The Children's Place (childrensplace.com) has 471 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
471 approved reviews, newest moderated first
Just like everyone else paid with my Venmo card because that was an option and just like that I got a charge on my bank card for a different amount. SHOULD'VE STAYED MY BUTT AT OLD NAVY. And only 2 of my 14 items have shipped. It better get fixed ASAP!!!!
By Mayoung L.
I can't even tell you if the shipping is terrible because it won't accept any of my cards. One account literally has $500 in it, and the website will not accept the card. It has been doing this for days on my laptop and phone.
By A
By far the worst place to order online from!! They stated I would have to make a claim with my postal office for a package that they shipped and was lost!! I will NOT DO THEIR LEG WORK!! Either refund me my money or get your stuff together!! First of all it took all day to get someone on the phone . Second of all the customer service representative hardly spoke any English. I will never ever get anything online again.
By Salena
I would give zero stars if it was an option. I placed an order on 4/15/2020z on 4/26 I got an email stating my order was going to ship with a tracking number. It has been over 3 weeks since the tracking number was given, and it still states: Ready To Go Tracking details will be available once your package arrives at the carrier’s sorting facility. Please check back soon! I have contacted children’s place multiple times with zero response other than automated messages and no resolve. They have charged my account but failed to genuinely ship my items. DO NOT ORDER FROM THEM! THEY WILL TAKE YOUR MONEY AND NOT SHIP!
By Sarah F.
Just like everyone else I placed an order well over a month ago and they only shipped me half of it. I'm still waiting for the other half, but can't get a hold of customer service. Ive emailed and called multiple times but they won't answer. They've basically stole my money.
By Damien H.
Awful! Did an online purchase, only received less than half!!! I’ve emailed them several times with no response!!! I am a single mom, I work hard and this is unacceptable. Do not shop here
By Kendall C.
Placed an order and immediately noticed I could have used a coupon so called 5 minutes after placing order and tried to add the coupon. They said no and also refused to cancel the order so I could place it again using the coupon. That evening I was then charged AGAIN for a different amount on my Venmo! So now I was charged two times and have tried calling 15 plus times and am unable to get ahold on anyone. Just ridiculous! First time ordering clothes through them and will NEVER order through them again. Smh! At this point I just want to cancel my entire order and not get the clothes but apparently that isn’t even possible for some reason. This better get resolved ASAP!!
By Tana S.
This company needs to take accountability on how poor their customer service and shipping is, especially to it's Canadian customers! Don't advertise a huge sale if you cannot keep up with it. A serious investigation needs to take place into this company. I placed an order April 19th, 2020 and I am still waiting. They took the money out of my account on May 1st! No response from their customer service line or email. No shipping updates, nothing. After reading others reviews on how they are stealing money from their customers, I really worry if this package will get here in one piece... First and last time dealing with TCP.
By Alysha V.
