The Children's PlaceReviews of childrensplace.com

This is 2024 and apparently they are living in the 1800's with their policies! I received items for daughters birthdays and they were the wrong size but the person never gave me a gift receipt so I went to the store for store credit to exchange the sizes. All items were tagged and new. They refused to exchange my items because I didn't have a receipt. They had the audacity to ask me to contact the people. How embarrassing is that!!! Told me there was nothing they can do to help me. When I contacted corporate their solution to help me was to give me a 30% off coupon on my next purchase just so I can SPEND MORE MONEY in their crappy business. Another time I had an issue where I was away and my ship to store order was delivered with NO EMAIL COMMUNICATION TELLING ME IT ARRIVED. The only email I got was when I was away and it told me they will cancel it by the next business day! So I sent my aunt to the store to pick it up and they refused to give it to her because she was not authorized to get it. Meanwhile she had the email and a picture of my photo ID. She begged them and they threatened to call the police on an elderly woman trying to do me a favor!!! Every time I step foot in any location for this business I could hear a pin drop. That's how empty it is. This is ought to tell you something about this place. Do yourself a favor and shop anywhere but here. It's not worth the stress or hassle of any discount or crappy clothing they sell

Put in a P.O. Box for shipping address, as I was unaware they used FedEx to ship. FedEx will not deliver to P.O. Box. Their customer service refused to put in an address change with street address. I will be challenging this charge with my credit card company, as they refused to put in a refund. Their customer service is abysmal. Will never order from them again.

I spent $65 at the Children's Place. The order came in two deliveries, one containing an item for $4.99 and the rest in a separate order: that's an order for just over $60. I was told that I had to take my items for return to a brick-and-mortar store, which I did do, but the computer at the store would accept only the $4.99 return, nothing else. I was told I had to contact The Children's Place customer service. After 30 minutes in the store, I called customer service. They insisted I would have to pay for the shipping return of the items. That call lasted 20 minutes, but I finally got them to give me a "one-time curtesy" pre-paid return. I've added one star for the "one-time curtesy," but I'm quite disappointed in this company. I didn't want to have to travel to the store to do the return, but I did it. I upheld my end of the bargain there, but I was quite disappointed that I had to fight to get them not to ask me to spend more of my money to do the return when the problem was on their end and not mine.

Do not shop there! I tried to place an order for back to school items today and their automatic system just canceled it. The first time around it was supposedly because of an old billing address (this has not been an issue with orders elsewhere, but ok). So then I went ahead and ordered everything again, just for this order to be canceled again, this time for absolutely no reason! The CS agents don't have this information either and they advised me to try a different browser, their app and/or a different payment method. That is AFTER I already wasted hours of my life choosing items, talking to their hotline (only in the Philippines, no local US representatives at all), adding the items again to reorder, talking to them again. I truly can't understand why they won't fulfill, this seems counterintuitive for a company trying to sell clothes! I wish it was an issue of not enough funds on my card or something but no, there's just no reason at all. AVOID AT ALL COSTS!

fraudulent company that charges your credit card different transaction amount than what you see in your cart and script reading useless phone agents for a fraudulent and scam ridden website. this company deserves to go bankrupt.

This is more of an update to 5 star review I left recently. Have ordered a few times over the years. Overall good. But my last order qualified for free shipping at the $20 mark which is excellent and then I went back to place another order and they changed it to a $40 min no explanation upon asking customer service and I will say in general their customer service is slow and lacking attention to detail. Just a general answer not really an answer to a specific question is not useful. I don't like their flip flop policies but I do like their clothes and sales.

I have recently purchased (on several occasions) many items for my 4 youngest children (ages 18 mo to 11 yrs) with most recent being summer clothes. I love The Children’s Place because there are ALWAYS great sales and I can get a pretty good amount for each child on a budget. However, I will say that the only thing I could even complain about is that I remember being younger and getting my uniform clothes for school from TCP and the quality has declined some over the years…BUT that hasn’t stopped me from getting tons of cute summer clothes and clothing for my younger kiddos that are gonna play hard in them anyway and outgrow them fairly fast. I will definitely continue to shop here for my young ones.

I ordered clothes Mar 7th and received them on the 11th. Sadly, one item was missing and replaced with baby clothes. I immediately submitted an online return request / opened a case. I submitted another the next day with pictures and other details, referencing the 1st. I heard nothing. I created another online one in May. I heard nothing. I finally had a chance to call them (they are closed on the weekend) and follow-up. I feel bad for the service team. The service department simply cites rules and process, and is absolutely NOT empowered to actually solve the problems or do anything to service a customer. The system is broken and the people had no desire to find out why no one ever contacted me, investigate the broken loop, or even to ensure that my issue gets solved in the end. If no one wants to help the customer or get to the root of the problem, the service issues will certainly persist. I basically have to hope that the process (which is clearly broken) will somehow work when a) I receive a waybill, b) return the product to them c) wait for a refund. Here's wishing myself good luck!