Chico'sReviews of chicos.com

The worst. There is no customer service. After waiting for 15 mins to chat each individual changes their policy. I had an order delivered by UPS. No proof of delivery pic and never received via mail. Spoken to two different people each refused to give me a refund as I had previously told. Also, their quality has downgraded tremendously. Poor quality overall. Good luck if you ever purchase from them and do not receive the merch or need to make a return. No one live ever.

The last two purchases I have made there may be the last. Over the last two years they have not been offering the same variety and quality that I've received previous years. In May I was excited to find a really cute top and the other day finally got around to wearing it and noticed that there was a hole in the side seam which I will now have to repair. I am not even going to bother trying to return it now. About the only other thing they have had worth getting this past year were some nice cotton tops in really good colors. A few weeks ago I ordered one under the new system where you have to spend a fortune to get free shipping. It was marked down but the shipping took it to nearly full price. The only perks they send now you have to spend a lot to get the discounts and frankly they have nothing anymore that I need. I guess somebody shops there because they wouldn't still be in business otherwise. It is always sad to see a good company go down the tubes. There are fewer and fewer places to find decent apparel. Almost makes me wish I knew how to sew or at least do alterations--I've never been able to wear Chicos pants without altering them.

It was my first time shopping at chicos.com and when I received one of my items a white top, it had a big yellow stain on the front. I took a photo and tried calling them with no luck. I decided if I wash it, and the stain comes out I would just keep it. I washed it and the stain did not come out so I tried calling again and was told even after I sent a photo that I would have to return it before I could get a refund. I’m almost 80 years old and to get to the post office and wait online is really hard for me. I am so disgusted with this store I would never shop there again.

This review is concerning Chico's Outlet. I have always enjoyed shopping at the Chico's Outlet when I was in the area of one their stores. After my experience this last weekend at the location in San Marcos, I can truthfully say I will not enter another Chico's Outlet. Their products have become cheap and the "comparable pricing" tag a joke. Very sad.

So ; I ordered a 10p on line jeans. What I received was a 6p which obviously did not fit. Upon calling Chios I was told that I have to wait for 2 weeks to get a return label which would be paid by Chico’s. I’m still waiting for over 2 weeks after calling 4 times and waiting for 20 minutes every time. Bad bad customer service and care.

I'm one of the first fans of Chico's when it started. The clothes were well made, great designs, and Synergy had wonderful long lasting knits some of which I still have. Over the years quality has faded and today is a ghost of itself. Little cost saving annoyances like no more pockets in shirts, and ho-hum styles of everything the same. Pants in weird bubble butt pullon styles are cringe. Cheap looking no iron (that you have to iron) shirts in man tailored butchy long flap style. Fabrics are now cheap and the floral & other designs look like couch fabric from the 70s. I'm over 60 and those designs look like MY grandma! And we all know prices are insane so you can use passe "discount" tactics to lure us in. It's not working. I've gone from buying whole season collections to maybe two items a year. Bye bye Chico's. You're the master of your own demise.

I had the pleasure of shopping in the Edgewater, NewJersey store yesterday. I owe this pleasure to Kathleen and Alejandra, the two sales associates who went above and beyond to help me in every way possible. I am a long time customer of Chico’s who recently moved to NJ. Due to the service provided by Kathleen and Alejandra I will certainly continue my customer loyalty to Chico’s at my new favorite store in NJ. Linda Selby Fort Lee, NJ

I am a "clothes horse," and shop at many different stores including Chicos. I have 2 recent complaints. 1st I have ordered a few different slub t shirts from Chicos. 3 different times I wash them, on a delicate cycle, and they ALL end up with pin holes. Of course I have had each shirt over 30 days, so have finally just decided to not buy anything with that material again. I am just not a complainer normally!! This 2nd issue just happened. I received a $25.00 cpn in my rewards acct a while ago. 3 days ago I decided to place an order. The next day,I found another item that I really wanted and of course had already used the cpn. This morning, I received another offer for $25.00 off my purchase, so I decided to order the item that I wanted and use this new cpn too. I could not get it to go through, so I called Chicos directly. This situation has happened to me other times when ordering from many other companies, and they are ALWAYS so helpful. In fact, they typically add on free shipping, or an even bigger discount for my time having to call for help. Well you would have thought I was taking $$$$ directly out of the CEO'S pocket!!!! My experience was the rep was extremely unfriendly, abrupt, was waiting on me to read the TINY TINY rewards code, instead of jumping right on and helping me. Its been my experience that they have a provisional amt that they can automatically use in this type of situation. Nope nothing, just TOO BAD FOR YOU!!! REALLY!?!? Well I have plenty other stores that jump at my business, and that's where I'll be shopping from now on. Good bye Chicos, and I have a feeling you could care less, because that's the exact feeling that I got this morning from my call with your customer service rep.