Chewy.comReviews of chewy.com

Best company and caring people at Chewy! They provide a great service. Next chewy sent flowers to me at my house only a couple of days after my cat Mac passed away on Monday November 27th, 2023. I highly recommend chewy! From Rebecca Ann Jacobs

I've only been using Chewy a couple of months but have been very impressed! My vet gave me a prescription for Royal Canin dog food for my Feist. I checked Amazon first, figuring they would have the best price. $157.00 for a 7lb bag!! So, I checked Chewy. With Autoship, I pay about $65.00, including tax. After I made my first order, I had a question so I called their customer service. A real, live human answered the phone! And they were in the US! And she answered my questions very nicely. They had me at "Hello!". 😉 I also like that I can adjust my autoship as needed. I am a FAN!!

I ordered the litter robot and later the same day I told them to cancel the order that my son no longer wanted it. I was told it already shipped and that I could either reject it when it got delivered or return it. Seeing I was not home when it arrived, I called them that night when I got home and said I wanted to return it. Chewy had FedEx come and pick up the package. I have called twice now and got two different answers as to why 17 days after it was picked up, that Chewy still has not refunded my money. Absolute worst and to keep people’s money especially during the holidays. It doesn’t take them 17+ days to pull the money out of your account when you order something so why does it take this long for them to give it back? I will be filing a complaint with Visa about this along with never using this company again.

I have had non stop issues with FedEx and Chewy order's , the Only reason I gave a 3 and not a 1 is because Manager I did speak with at Chewy did try , I was supposed to have another mgr. Call the following day when she was off at 2pm never happened, my house is a long ways from road I have many German Shepherds I order for, I am 64 with major back issues, I sent many pictures of order's at hwy in front of sign that said bring to breezeway, my Chewy Label said bring to breezeway but it never happens, I have sent so many pictures to FedEx it's unreal, thing's I have seen driver do unreal , I have proof of also, we all made these companies huge I started with Chewy when they weren't huge and yes in some ways they still try, but on shipping and what a customer has to go through to get there product isn't worth it, I am going to find a local provider for thing's I got from Chewy someone who appreciates my bussiness, they lost a 15,000 year account on dog food about 2 year's ago over this mess and they have lost me on everything today, FedEx could care less from Management on , we make these companies huge and they walk all over us. I do appreciate the one Manager at Chewy for at least trying and helping me to get actual pic that fedex driver took, in front of my neighbors property behind tree's he parked truck so I couldn't see him to run some distance to throw my Chewy box in front of sign, I had told Chewy this I saw him do it but didn't realize he took a pic. A pic not to show sign or how far from my house. I still have order's coming I will take from Chewy but after all received I am done! A pic speaks a 1000 word's the pic the ( Driver ) took backed up everything I told Manager at Chewy, she told me how to find pic.

This company is really bad. They deleted and locked my account without any explanation only because I updated my credit card. Really sloppy security team. And never followed up. And that after I and my family have been ordering from them for a while they thought all of a sudden we are fraud. Also constant hassle and harrassment from them - me and my family has to call them almost every time to "verify" our identity after placing an order. Last time they left my dog without food after this spiel happened for 3 consecutive days and they have assured me the order is on the way but in fact they did not ship it and instead deleted my account. One customer lost - their loss.

Generally, I’ve had great experiences with Chewy. They ship quickly, they resolve issues well, and their prices are almost always competitive. This review is solely about their coupon and discount policy. For Black Friday/Cyber Monday, they had a number of items with a little green banner below that said 20, 30, or 50% off. I shopped carefully and picked out many of these items that my animals would like. It took me a long time because altogether I’m currently responsible for feeding eight animals a day, fosters and ferals included. Initially I picked Chewy for my animals’ needs because they had sent me a $15 off on $50 coupon and every dollar counts, especially when you’re feeding so many. Once I went to check out, I discovered that if I added that coupon it knocked the discounts off of the discounted items that I had carefully picked out. only one or the other worked, but not both. I called Customer Service to see if it was a glitch, but the man I got basically laughed and said “yeah, that’s a common complaint.” I pointed out that there was nothing in the fine print of either the coupon or the discounts on the items that only one or the other could be used, and there was radio silence on the other end of the line. I felt misled. I wasted a lot of time comparison shopping that day, and it ended up being a waste of time since the pricing all changed at check out. I’m really asking Chewy to specify loud and clear if offers cannot be combined. otherwise, it’s essentially a bait and switch. Seems simple, right?

My husband bought a $85 pet bed from here a year ago. Never received it. Sent a ton of emails trying to find out when we would get it and was told that the shipping was slow. Still have not received it. Did not get a refund. Money was taken from our account. And they quit answering our emails!

We have long been a price-conscience consumer and a customer of Chewy because of its great pricing and helpful customer service, but now we are committed to the company forever. Two days ago we lost one of our beloved golden retrievers, Gracie, an aged girl that required special food and meds that we received from Chewy. Tearfully calling customer service to discontinue future shipments, my wife was overwhelmed by the service agent’s kindness and unexpected refund for this month’s purchase, further suggesting that we might donate unused/unopened food to a shelter. Today, I am more overwhelmed. This morning I opened the door to a flower delivery – from Chewy – expressing the company’s condolences for our loss. Now mind you, I never expected this unbelievable level of service and kindness to come from an on-line company. Believing certainly that Chewy must be a privately-held, family-based business, I was shocked to just learn it is a publicly-traded company on the NYSE. Any American company that cares this deeply for its customers is here to stay, and I want to be a part of it! Albeit only a tiny ownership, I am proud to have just made a buy order for Chewy stock. As reported in Chewy’s 10-K, 94% of dog owners consider their pets to be family. Thank you Chewy for recognizing my Gracie a part of my family. God bless you all.