Chewy.comReviews of chewy.com

chewy - is one of the worse company i dealt with.after 10 days of waiting for my AUTOORDER i find out that it was canceled without any email to me.people on the phone (cant call them representetive) didn,t have any information about and so were superviser could not offer any normal explanations(kept repiting -its due to some form of validation process and that my account is locked and i cant recieve anything but if i liked he can shipped my order to me

After buying a few boxes of hay for my guinea pig, Recent box had hay with a different texture (as sometimes happens) my finicky, guinea pig refused to go near it. I called Chewy to see if I could exchange it. The customer service representative was so nice and validating and said he would send me a new box, refusing my offer to return the old one. Everybody won that day - I got a new box of hay, the Humane Society got an old box of hay, and Chewy got a loyal customer!

I ordered a stainless steel food container for my cats that ended up being larger than I expected. Customer service offered a full refund and asked me to donate the container to an animal shelter...I ABSOLUTELY love that!! Phenomenal customer service!

I have been ordering from Chewy for years and always have an excellent experience and if something is wrong they correct it right away. I recently had to say goodbye to my 16 year old cat, When I called to cancel my medication order the service person was so kind and compassionate. To top it off I got a beautiful gift today from Chewy, They go above and beyond for there customers. Thank you Chewy

Chewy is always amazing. Not only do they have good deals and frequent sales but the customer service is above and beyond. I recently ordered some food that didn’t agree with my dog. They refunded me immediately and asked me to donate the food. When my cat was diagnosed with kidney disease I had to change her food to a prescription diet. Not only was the process easy but her diagnosis came right before I had just gotten my autoship of non prescription food and again they refunded me even when I offered to send the unopened food back. They also sent a super sweet note about my kitty and her diagnosis. Hands down the only place I ever buy food now for my pets.

I have used Chewy.com in Texas and again in Oregon. In Texas they were very courteous and quick with my deliveries, but unfortunately it was not the same in Oregon. Both times I ordered by computer. In Oregon, I waited for delivery, got no email updates and when I called to inquire I was told that my order was cancelled!! Apparently they has an incorrect email address and did not bother to call me, but just cancelled the order! After two (2) more calls I was assured the order was in transit and would be delivered Friday Dec.1st-well that came and went-no delivery. Finally on Sunday Dec3rd my neighbor knocked on my door with a Large box from Chewy!! It had been delivered to the apt. complex, but left in the lobby, even though my apt # was on the label--unacceptable!! I will NEVER< EVER do business with Chewy.com again in my lifetime and I hope ther customers will think twice also...there are much better and more reliable companies available!!!!!!!!!

If I could give this company 0 reviews I would in a second! I have never been so insulted and humiliated in my entire life as they made me feel today. I placed an order and received an email saying I needed to call to confirm my order before it shipped out because of a coupon that was already in use. However, this was a site wide coupon and not a coupon that was assigned to me. Great, I called and even the rep was confused. She said she would forward this to higher ops and I would get an email once it was resolved. The next day another email saying I needed more information to complete my order. I called and the rep asked me for my phone number so they could confirm my order... Okay, I did that, and then they asked me to provide the name of the product, description, and color if applicable. I laughed because, honestly, I thought it was a joke. and said, "This is ridiculous." He continued by saying that I needed to give the most correct information if I wanted the items shipped and that this was not a joking matter. I requested to be transferred to someone else at this point since I felt like the individual had an attitude towards me. As I was on hold, I told my husband as he was passing by, "are you F**ng kidding me" This person on the other line has the nerve to come back and say "did you just use profanity?" I said Yes, I'm in my home and speaking to someone else. " I mean, I can't speak to anyone else while I'm on hold! the "supervisor" named Carol then proceeded to accuse me of creating multiple accounts to get a discount. At this point, I was already aggrevated and said you know what? cancel this order and close the account. I have never felt more humiliated in my life as I did then, and all for what?! For saving an extra buck? Well, Chewy just lost me as a customer, and I will continue to let my family and friends know about this.

My dog recently got diagnosed with throat cancer and can no longer eat the treats I usually buy for him. I missed the window for the auto ship because his diagnosis was after it was already shipped. I emailed about a return. Not only did they immediately refund me they also asked me to donate the already received treats and followed up with another email to hug both my animals (mentioned by name) after I thanked them for their understanding and how they went above and beyond my expectations.