Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
165 reviews
Chef's Deal Restaurant Equipment CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Chef’s Deal is your high-quality equipment supplier with the most affordable prices on products. We are not only just salesmen, but we are also well-informed and experienced experts that understand your business and the restaurant equipment we offer.Our employees aren’t just here to make a sale; they’re here to help you make the best choice for your needs.We want your customer experience to be painless. More so, we want it to be pleasant. If you have a restaurant supply question about a product, shipping procedures, a brand, or financing, we’re standing by to answer your questions fully.You’re not just a sale; you’re a partner. Our success depends on helping you succeed.
Chef's Deal Restaurant Equipment Company (chefsdeal.com) has 165 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
165 approved reviews, newest moderated first
Best prices and customer service around!
By Francis F.
Response from Chef's Deal Restaurant Equipment Company· May 30, 2025
Thank you so much for your kind review, Francis! Best, Chef's Deal Restaurant Equipment Co.
This is a total SCAM. Wasted two week of our time to get a dishwasher and still no response while payment was taken from our bank account. AVOID AT ALL COST!
By Siming V.
Response from Chef's Deal Restaurant Equipment Company· May 26, 2025
Hello Siming, We're sorry to hear about your experience. The dishwasher you ordered was out of stock and we offered a comparable in-stock alternative with a partial refund. We never intend to cause delays or frustration. Please contact us directly so we can resolve this quickly. Best, Chef's Deal Restaurant Equipment Co.
*UPDATE* Chef's Deal indicated that they would be sending a refund check - they even verified my mailing address. It's been more than a month and I have yet to receive a check. In short, Chef's Deal is a company that is more interested in responding to reviews... rather than actually sending the check they said they'd send. This is so beyond a lack of integrity. Absolutely horrible experience - AVOID THIS COMPANY! ZERO SENSE OF ACCOUNTABILITY!! Chef's Deal sent me the wrong item, then demanded it back before they would send the correct item. They offered to allow me to keep the wrong item at a 50% discount if I would buy the correct item again... now, they are refusing to give me more than a 10% discount... which is less than the initial credit? Absolutely horrible sense of ethics. *UPDATE. Chef's Deal is now responding to these reviews, and EDITING their responses. Yes, Chef's Deal DID offer me a 50% discount over the phone if I elected to keep the wrong grill I received so long as I purchased a second, correct, grill. To date, I have not yet received any refund credits, and they are dodging and slow to respond to my inquiries with the BBB. That should tell you all you need to know about their business model and customer service. *UPDATE* Now Chef's Deal is updating their responses to completely remove any admittance that they screwed up and are simply replacing their responses with "We are sorry you are confused." Just avoid this company - so many other options to purchase equipment and avoid 60-days of heartburn. Would you really want to tolerate this from a supplier/vendor? No, you didn't respond promptly. You didn't respond at all to the BBB until I notified you that the BBB notified me that you hadn't responded to their inquiry. Then, as if my magic, the BBB got a response from you. And every time there was an update for new corrected order, I had to initiate the conversation... and your company didn't initiate your offer of 10% back until I kept pushing poking for a refund credit.
By Steve
Response from Chef's Deal Restaurant Equipment Company· Apr 16, 2025
Steve, As soon as we were made aware of the shipping error, we acted quickly to resolve it. We did initially offer a courtesy discount had you decided to keep the original item. Since you declined, no amount was finalized. Despite that, we still extended a 10% goodwill discount to acknowledge the inconvenience. At no point was a 50% discount offered, and that statement is factually incorrect. We’ve addressed this situation professionally, promptly, and in good faith. While we understand your frustration, we also have a responsibility to protect our business from misinformation. We consider the matter closed and stand by the fairness of our resolution. Best, Chef's Deal Restaurant Equipment Co.
These guys do not make good on their mistakes. I order tumblers from these guys. The quantity they sent was lower than the quantity stated on their website. They acknowledge the website is wrong, but will not correct the error. Don't buy from these guys. It is interesting that based on your response that you have a policy of no integrity.
By Lane
Response from Chef's Deal Restaurant Equipment Company· Jan 27, 2025
Hello Lane, We sincerely apologize for any inconvenience caused, and have since updated our website listing to prevent further confusion. However, providing additional tumblers free of charge would be inconsistent with our policies. Your satisfaction remains important to us, and we’d be happy to discuss this further or explore a resolution that respects both parties. Please feel free to reach out to our customer service team for assistance. We value your feedback and hope to have the opportunity to serve you again. Best, Chef's Deal Restaurant Equipment Co.
I purchased an equipment with chef's deal for the first time and unfortunately it came damaged, but Lee Hazer was able to get me a full replacement from the manufacturer very easily. Thank you!
By Jaime G.
Response from Chef's Deal Restaurant Equipment Company· Dec 27, 2024
Hello Jaime, Thank you so much for the great review! We're thrilled to hear that your issue was resolved to your satisfaction. We truly appreciate you. If you ever need anything else, please don't hesitate to reach out. Best, Chef's Deal Restaurant Equipment Co.
Ordered tenderizer machine 9/19/24 was never told it was out of stock or would be shipped from manufacture . 7 weeks later got the machine with no blades. Still awaiting customer service to get back to us on why no blades were shipped with the equipment. Chefs deal got their money when the order was placed and 8 weeks later still no answer. Paik 3k for a machine and can’t use it..
By Holly B.
Response from Chef's Deal Restaurant Equipment Company· Nov 25, 2024
Thank you for sharing your feedback. We take all reviews seriously and strive to provide the best service possible. We are committed to addressing any genuine issues, so please call 615-358-9851 so we can help.
Great experiance and products
By Hatice Akbaş E.
Response from Chef's Deal Restaurant Equipment Company· Nov 25, 2024
Hello Hatice, Thank you so much for taking time to share your positive experience with Chef's Deal! Your kind words mean a lot to us. We take great pride in providing a seamless experience and your feedback reinforces our commitment to providing the best for our customers. Once again, thank you for choosing Chef's Deal and we look forward to serving you in the future. Best, Chef's Deal Restaurant Equipment Co.
Ricardo at ChefsDeal provided top shelf customer service. I was so impressed! He put my order together quickly, provided a price match, interfaced with the supplier to answer my questions about the oven I was purchasing, as well as providing me with an option that I had no idea was available, and last he stayed on top of the order until it was shipped. I can’t say enough about Ricardo and ChefDeal! I needed this oven purchased, fitted, and shipped in less than 48 hours and Ricardo got all that done! Bravo!
By Andrew S.
Response from Chef's Deal Restaurant Equipment Company· Oct 8, 2024
Hello Andrew, Thank you for such a fantastic review! We're thrilled to hear that Ricardo provided you with top-notch service and went above and beyond to meet your needs. We appreciate your trust in us and look forward to serving you again in the future! Best, Chef's Deal Restaurant Equipment Co.
