CheerbleReviews of cheerble.com

Response from Cheerble· May 10, 2023

Hi Gaylen, Thank you for bringing this to our attention and we apologize for any inconvenience caused. We have received your email regarding the missing simulation stone and built-in stainless steel filter for your fountain. We're glad to inform you that we have already shipped out the replacement accessories to you. You should expect to receive it within the next few business days. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team via email at [email protected]. We apologize for any confusion with the phone number provided. The number you dialed is a Hong Kong number, and we were temporarily unavailable when you called. We recommend contacting us through email for faster and more efficient support. Thank you for your patience and understanding. We strive to provide the best customer service and we appreciate your feedback. Best regards, Cheerble

Response from Cheerble· Apr 6, 2023

Hi Isa, Thank you for taking the time to leave a review and bringing this issue to our attention. We're sorry to hear that the Cheerble Ice Cream Ball you received did not work and that you were unable to reach our support team. We apologize for any inconvenience this may have caused. We would like to make things right and help you with this issue. Can you please provide us with your order number and contact information? We will investigate the matter further and ensure that you receive a replacement ball as soon as possible. Once again, we apologize for the trouble you have experienced and appreciate your patience and understanding. Best regards, Cheerble

Response from Cheerble· Mar 24, 2023

Hi Bobby, I am so sorry to hear about the trouble you have had with your Cheerble Ball delivery. We understand how frustrating it can be when an item is marked as delivered but is not received, and we apologize for any inconvenience this has caused you. I'm sorry that we were not able to respond to your messages on time. Our customer service team is always available to assist our customers, but we were offline when you reached out to us. After investigating the issue, we found that the package was marked as delivered by Canada Post, but it did not arrive at your apartment. We understand how concerning this must be for you, and we will do everything we can to help. We will send another package to you as soon as possible, and we will also contact Canada Post to inquire about the delivery. Regarding the phone number on our website, I apologize for the confusion. The number is a Hong Kong number, so it includes a country/area code. If you need to reach us by phone in the future, please include the appropriate code for your country to connect with us. We value you as a customer, and we hope that we can make this right for you. If you have any further concerns or questions, please don't hesitate to reach out to us. Best regards, Cheerble