CheapCruises.comReviews of cheapcruises.com

They lure you in low price cruises and stick it to you if you have to cancel. Be sure to read the fine print. I paid a $314 deposit for a cruise in April of 24. Now, because I have to cancel due to a business trip, they want to charge me an additional $100 cancellation fee. The total cruise package is just north of $1000 for a 4 night cruise. In order to cancel they want 40% of the cruise package with a 4 month cancellation notice. The cruise was booked in late November.

The initial agent we spoke with was friendly, but he booked us the wrong room. By the time we caught his error and called back the next day, he was unreachable and another agent told us the price for the room we had wanted had gone up in price by a couple hundred dollars. They did absolutely nothing to fix it. Later we found a coupon code that our cruise line and most travel agents accept, but cheapcruises.com is refusing to honor it. Their 'benefits' are not as good as some of their competitors, such as not including gratuities, even though their prices are no better than we could have gotten through our cruise line directly. I will be telling everyone asking about booking cruises to absolutely avoid cheapcruises.com.

This has been most worst Experience I have ever had with a travel company. I have traveled all over the world and have never been mislead to get my booking. I was informed everything was included and after my booking my trip all the incentives disappeared. I booked a room that cost more then I wanted to spend but after a very difficult year I need the rest and piece of mind. Found out I got no incentive and now I have to pay a additional 1500 dollars. There was only one agent willing to help Lizet but her hands where tied. So please be aware when dealing with Cheap Cruise but they don’t give you what they promise. Delia

I booked a cruise for January 2024. It stated the price paid for the cruise would be 100% refunded until a specific date. I called more than a month prior to this date and was told the 100% refund applies to the cruise ship company, not them. Cheap Cruises charges you $100 to cancel. I thought I read the fine print but I noticed you have to click on the terms and conditions during booking to see the $100 cancellation fee where as the 100% refund policy is clearly stated on the page…interesting. I do not recommend using Cheap Cruises. It feels very scammy to me.

We booked 3 balcony rooms in April for this coming December. When booking the consultant accidentally put one deposit through as Canadian currency. She promised to get it resolved and put another charge on us currency. I have emailed a few times trying to get this resolved and have had no response. So for 4 months I have been waiting for $250.00 to be returned to my credit card.

I booked a cruise for the wrong date. Within only minutes of receiving the confirmation, I called. They couldn’t transfer the fee to another date and to cancel would be $100 charge. I think this is extremely shady business practices not to mention horrendous customer service. This company is out to scam people, plain and simple. Also if you look closely, and compare every detail of the reservation and offers, you can get the same rate if not better by booking directly with the cruise line. Do NOT use Cruisewise, CheapCruises or any of those companies as they are all affiliated. Just look at all the other complaints with the BBB, Google, and other review sources.

I wish I could give it zero stars! I just called the one 800 number because I received a flyer from them and the guy immediately started asking me all these questions that I had no idea how to answer like what what ship I wanted. I said I don’t know I just got a flyer from you guys so I’m just looking at that and he said very irritated“Jesus Christ” and then put me back into their system! I didn’t even talk to him for more than 10 seconds! I literally cannot believe what just happened! But, after reading all these other reviews, I can see why this happened. Pathetic.

So after spending literally 8hrs on the phone we got our cruise booked, had to make a change and then the agent lied to us and stuck in the 1st deck of the ship. We spent many more hrs on the phone only to find that Carnival and cheap (ass) cruise dont care about their customers. Book if you wana be a fool