Good service
Beautiful furniture and quick delivery
By Barbara
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
176 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our specialty is jewelry boxes, our mission is to exceed your expectations with a unique selection of quality gifts, a safe place to shop, the best value, easy returns and excellent customer service.
Chasing Treasure (chasingtreasure.com) has 176 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
176 approved reviews, newest moderated first
Beautiful furniture and quick delivery
By Barbara
I ordered a jewelry box. It was delivered within a few days, wrapped for protection. It was exactly what had been pictured. I was pleasantly surprised that it actually looked better than I had hoped for.
By Florence
I just unpacked a jewelry box. The legs are made of synthetic material and the finish does not match the box, the mirror fell right out, the glue never held. The lid would not stay open, I hade to make repairs. All the draws are hard to open and close. Over all I think I would have been better to buy it at Wal-Mart and save $300. Poorly made, I would not recommend.
By Bob
Response from Chasing Treasure· Jul 3, 2015
Hello, per our conversation: these ship directly from the manufacturer due to the shipping costs of such large units, so we do not have any ability to inspect the armoires. In your case, it is surprising to hear of the quality concerns, as this is one of our top manufacturers. We did offer to refund/replace your piece, and asked for pictures of the finish as well as mirror in order to send to the manufacturer. We are frankly surprised that you did not take us up on our offer of return or replace. We apologize for your dissatisfaction, and would have made it right for you, given the opportunity. Customer Service
I had a great experience using Chasing Treasure! My purchase was made around Father's Day and I had selected 3 day shipping (gift was not for Father's Day) the company personally called me to explain it wouldn't be arriving in time for Father's Day if that was my hope. How nice!!
By Stephanie
We unpacked the case and carefully carried it upstairs. It appears that doing that caused the right side, all the way down, to come loose. It was glued and the glue had just come completely loose. I thought this was a quality product, made of wood. I am extremely disappointed. I'm not sure what to do from here. I need advice in solving this situation. Please contact me. My e-mail is Lois.wiese @Verizon.net. Thanks, Lois Wiese
By Lois
Response from Chasing Treasure· Jun 20, 2015
Ms. Wiese, you can contact us at 888-804-2542 and we will resolve this immediately! Customer Service
We received the 8 drawer Armoire last Friday and I unpacked it Saturday morning. There was a bag labeled "Hardware" and no instructions. The hardware included allowed me to attach the legs but no hardware for attaching the lid. The left side door also isn't closing properly and there is a noticeable gap compared to the right side door. I emailed customer service that morning and as of this post, have not received a response. My wife also called during the day today and left a voicemail and I did the same this evening. I will update this post accordingly. Lyman Hopper
By Lyman H.
Response from Chasing Treasure· Jun 20, 2015
Ms. Hopper, in the case of the large armoires, we ship directly from the manufacturer to avoid multiple shipments, which increases the potential for damage as these are very heavy. We trust that we can remedy this situation to your satisfaction!
My armoire arrived with one door not attached. I tried calling their customer service phone number to report my problem--no reply! What do they mean by CUSTOMER SATISFACTION?
By Barbara
i ordered jewelry box for my wife. It did come on time in perfect condition and beautiful inside and out. Will recommend any body to buy from you.
By Leo