The captain was pleasant and very…
The captain was pleasant and very competent. Jet was waiting for us when we arrived the terminal. Flight was fast, smooth and safe. And the customer support team was responsive and helpful.
By Rob
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
164 reviews
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Charter Flight Group offers private jet aircraft flights, business jet charters for corporate executives, and personal private planes for luxury travels.
FlyCFG (charterflightgroup.com) has 164 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
164 approved reviews, newest moderated first
The captain was pleasant and very competent. Jet was waiting for us when we arrived the terminal. Flight was fast, smooth and safe. And the customer support team was responsive and helpful.
By Rob
Aircraft was mild and tired.
By Chris L.
Response from FlyCFG· Jul 9, 2024
Chris, thank you for your feedback. Our team is committed to sourcing high-pedigree aircraft for all our flights, and we apologize the aircraft did not meet your standards this time. We aim to exceed your expectations on your next trip.
Adam was extremely responsive and stayed in constant communication with me regarding flight arrangements, etc. His customer service skills were fantastic as well as the other team members corresponding day and night to fulfill our needs. The pilot was also especially kind and courteous.
By Nicki
Response from FlyCFG· Jul 9, 2024
Thank you for your feedback Nicki; we are glad your flight went well. Communication is key, and our FlyCFG team is great at staying in touch. We look forward to flying you again soon!
Jude and team were excellent. The aircraft and crew were exceptional.
By Aarron R.
Response from FlyCFG· Jul 9, 2024
Jude sets a high bar for our entire FlyCFG team. We are glad your flight went well and appreciate the positive feedback. See you on your next flight!
Well done by all involved... from Quote to Processing to Pilots to Aircraft... Trip was on time on both ends... Nice job!
By BSmith
Response from FlyCFG· Jul 9, 2024
We have a great team that works hard to make trips with FlyCFG seamless. Glad to hear you had a great flight. We look forward to seeing you again soon.
I will be calling again.
By Dick T.
Response from FlyCFG· Jun 26, 2024
We look forward to flying you again soon! Thank you for your feedback, Dick.
Best trip we have experienced! From the start to the finish, everything was excellent service, I am very impressed with the whole staff. Pilots were amazing and had an excellent flight. Best experience and trip. Thank you for everything
By Happy F.
Response from FlyCFG· Jun 26, 2024
Great pilots really do make for a great trip, we are glad you enjoyed yourself! Our FlyCFG staff works hard to make things seamless and it makes us proud to hear you had a great experience. We look forward to flying you again soon!
Glad to have worked with John in arranging the flight. Seamless and easy. Would have anticipated follow up by the concierge to check in on how the experience was. Otherwise, the pilots were exceptional and very professional from start to finish.
By Paul R.
Response from FlyCFG· Jun 26, 2024
We are glad to hear you enjoyed your first trip with FlyCFG, Paul. We try to follow up with clients after their trips, and we are sorry that did not happen as you expected this time. We look forward to flying you again soon.