Charter VanlinesReviews of charter-vanlines.com

We used this moving company for the first time and they were great! Charter Vanlines and his team members were quick and efficient, calling promptly right before the delivery window and getting the whole job done in an hour. Great service and cost!! Will call clean-cut moving again!

DO NOT USE THIS COMPANY!!! They share a quote with you and later give you 4 times the original price they gave you! I tried to cancel via writing and phobe after reading their reviews within 24 hours. I spoke with my husband, thinking they were Van Lines (a very reputable Company we used for a job relocation), I tried to cancel. They reduced the price and BEGGED us to stay with them and the price will not changed. When they are sued for this bait and switch - they will be out of business. They kept my $400 deposit and lied to my Bank stating I never put anything in writing. That was a LIE. Please, please do not use this company!!!! It’s not worth it.

Literally the worst moving company I've EVER dealt with. They say they are not a broker - they are. I was shoved off to some company called MoveOn. When they showed up the day of my move, I was told I had DOUBLE the price of what they quoted me over the phone. DOUBLE! To the tune of over $10,000 to move a four bedroom home. I ended up having to fire sale some of my furniture to get it down to $7,000. I filled out an inventory form and then had a follow up phone call, and they still estimated wrong. During the transit time, I called and emailed 3 times for a status and got no response. Fast forward to 14 DAYS later - my stuff finally shows up at my new house. Everything was shoved in boxes with absolutely no logic or organization. Instead of protecting fragile items with paper or bubble wrap, they were "protected" with my CLOTHES, TOWELS, and BED LINENS. Or, not protected at all - resulting in numerous broken items including 2 lamps, wall art, dishes, and pictures. Perhaps the most egregious - they rolled my king size mattress up like a burrito and taped it that way to move it. When it was unrolled it was completely ruined. It was a coil/spring mattress, NOT a foam mattress. The absolute worst. Stay away.

If you are planning your move and are considering using Charter Van Lines, there are a few things you should know. 1. They are ONLY a brokerage company and are not the ones delivering your stuff. 2. They will give you a low quote to get your deposit and when you get your call to confirm your shipment the price will double. We were quoted 2200 for our move which included 35 boxes. We removed the boxes completely and our order still increased by 150 dollars. Why, because they did not record the measurements of the furniture correctly. 3. They assure us that our furniture would be there with in 5 -10 days. However when we called to see when it would be delivered after the 5 days were up, we were informed that they had 35 business days to deliver our stuff. They say they are a 5 star company but they are not. Do not use this company. You've been warned.

This is the worst moving company ever. Daniel is a lier. He is going to be very nice at the beginning. As soon as he took ur money. U never going to hear back from him. The worst, they don't have a truck. They will send some Spanish liers to steal ur stuff. They took my bed frame. Please stay away from this company. Do not deal with Daniel. Don't deal with Daniel. He is a lier lier lier ....

Two days later I received a call from Daniel Stevens. The representative explained he had more experience than my particular salesman Mark Ryan and that he wanted to talk to me to find out why I changed my mind. Again I simply reported we were no longer moving and did not need their services any longer. He refused to accept this as an answer and continued to ask me the "real reason" we were cancelling. He quickly became more and more agitated and became quite unprofessional. He told me I was a liar and that as I'm from Utah I must be Mormon and certainly Morman's aren't permitted to lie. He questioned my moral character then said "I hope you're going to church tomorrow" and hung up. As it was not clear from this conversation that the refund would be processed I sent two follow up emails and called. No response to the emails but when I called, after a brief hold, was told the refund was being processed and that I would receive a confirmation email. That was 4 days ago and still nothing.

While all my things arrive in tact the experience was horrible. I needed my stuff to arrive on a certain date and at no point did they tell us that it could take up to a week for my stuff to arrive PAST the date we had originally said I needed the stuff to arrive. Customer service representatives were mean and bitchy when I called to talk to them which I did several times during the whole process. While it was in the contact that we signed at no point in the process or during the numerous conversations did they mention that in some cases it could take UP TO 20 DAYS for my stuff to arrive due to the distance. I am not faulting them for what is in the contract but I would have been able to plan better if they had just been upfront at the beginning about that the time period I wanted was unreasonable. They left a lot of things unmentioned and then got mean and snippy when I asked about why these things where not mentioned beforehand. I would not use them again and I would suggest you don't either.

NOT UNLIKE OTHER REVIEWS, IF I COULD GIVE A NEGATIVE RATING I WOULD. THEY GET YOU ON THE LINE AND FORCE YOU TO GIVE A DEPOSIT OR YOU’LL “LOSE THE DEAL”. THE CONTRACT GIVES YOU 7 BUSINESS DAYS TO CANCEL...THEY DO NOT HONOR. I HAVE NEVER FELT COMPELLED TO LEAVE A NEGATIVE REVIEW BEFORE, BUT THE CONVERSATION, RUDENESS, LAUGHTER AND OVER-ALL LACK OF PROFESSIONALISM THAT I EXPERIENCED WHEN I CALLED TO STATE I WAS PROCEEDING WITH MY CANCELLATION IS APPALLING. I WILL FIGHT THIS TO THE FULLEST EXTENT AVAILABLE BY LAW. TODAY IS APRIL 18TH, MY MOVE WAS ORIGINALLY SCHEDULED FOR THE 26TH AND MOVED TO THE 30TH, WITH WRITTEN CONFIRMATION BY ME AND THEY ARE TELLING ME THAT I’M NOT WITHIN THE TIME FRAME PERMISSIBLE TO CANCEL. FOR THIS COMPANY IT IS ABOUT COLLECTING AND RETAINING DEPOSITS AS OPPOSED TO CUSTOMER SERVICE!