Charter VanlinesReviews of charter-vanlines.com

Charter Van Lines sales disengages once contract is signed. They then subcontract your move to a subpar moving company in your area. You don’t know who’s they are until they’re show up and are stuck! Find your own movers and research them. I was told the move would arrive on Monday(yesterday), after countless packing issues, it’s Tuesday and it’s not yet left city I’m leaving.

Don't use this service. I was given a quote by a very charming sales person, thinking it was a great offer (not scammy, but fair) and after I put the money down I was in shock at how much I had been tricked. In the original call, I was told my items were guaranteed to be dropped off at my new place on one of two dates (28-hour window). 24-hours later I called back to check on some things and I ended up speaking with someone who told me that they don't guarantee a date of drop off nor do they have someone I could speak with about escalating this issue. The woman on the phone gave me an email, which bounced 24-hours later. Do yourself a favor and do not use Charter Van Lines.

Subcontracting work, hired crackheads who stole our stuff. Customer service will do nothing to help you but tell you to call the cops.

I booked with Charter Van Lines and at first, the conversation during booking seemed nice—they kept chatting and making it sound easy. But the very next day I decided to cancel. I had already paid the deposit, and now it’s been over 10 days and they still haven’t refunded my money. I’ve sent multiple emails with no response. I called several times but they refused to answer the phone—completely different from how easy it was to reach them before I booked. I dealt with an employee named Jesse. Be careful. Do NOT use this company. They will take your deposit and ignore you. You’re better off using U-Haul or PODS moving services instead.

DO NOT USE this company! They broker out to unreliable companies who are unprofessional and completely unreliable! Easy Movers based out of Miami-Flagler Street picked up furniture on August 24th. It is now September 10th and I keep calling to get An eta which keeps getting delayed. Totally unacceptable!

My son and his wife just moved from Denver, Colorado to Idaho and had a horrible experience with Charter Van Lines. Just listen to what these unprofessional people did... Overall- Do not move with this company! Angela Santoro-Yanagisawa 1) The bill estimate did not match the total cost. We did add three items (two boxes, one shoe rack) day of but we also got rid of queen mattress, queen mattress frame, 40 in TV. The mover looked at the three items (eyeballed it) and said that it would add 50 cubic feet and upped our total charge instead of measuring the actual cubic feet once in the vehicle. The first movers also told us we needed to pay 60% now and 40% at delivery... it was 50% and 50% when I called customer support. He lied. 2) They moved our personal items from the original moving truck into an 18 wheeler, then charged us $1 per square foot ($480) to move into a U-Haul truck that would fit in our apartment complex. I'm unaware of any apartment complex that could sustain an 18 wheeler.... We were also never told that it would be different companies throughout this moving process. 3) When trying to get ahold of customer service, the representative kept repeating that "it is in the contract" and when I asked for her to guide me to the portion of the contract that states the items would be moved into an 18 wheeler, she referred me to where it says "May move into warehouse." Not helpful. 4) Upon delivery, there was only one mover. My husband had to physically help move items so the gentleman was not breaking his back.

I recently moved cross-country with Charter Van Lines, and I can’t say enough about their exceptional service! From start to finish, the team was professional, responsive, and genuinely cared about making my move stress-free. The booking process was smooth, with clear communication about costs and timelines. The movers arrived on time, handled my belongings with care, and even went the extra mile to wrap fragile items securely. Everything arrived in perfect condition, which was a huge relief. Their attention to detail and friendly attitude made a daunting move feel manageable. If I had to nitpick, there was a slight delay in getting an updated delivery window due to some scheduling mix-up, but they resolved it quickly and kept me informed. Overall, Charter Van Lines exceeded my expectations, and I’d highly recommend them to anyone looking for a reliable moving company!

HORRIBLE experience! Started out good, Nikki made it all so easy. BUT, they ask for a pretty hefty deposit upfront. And the reason for that is as soon as they get that money, they contract out everything else! Nikki told me I could use credit card for the entire transaction, which be careful theirs will be lower than most others. The company they contract out to, simply called moving company, also called All moving relocation is awful. They will not take credit card even though I signed a contract with charter van lines saying I was using credit card, they have horrible communication clearly it is someone sitting in their living room that answers their customer service calls and she answers “hello“ nothing else no company name, sounds like she just woke up. See for yourself 1 (866) 800-6986. When they got here to pick my stuff up, they tried to add another $1000 to my bill, they didn’t take specific things that we had wrapped and told them to take, they then took a bunch of things we told them not to take. Nikki from charter told me my stuff would be stored in Florida, when the contract came for the other company it turns out all my stuff is somewhere in Tennessee! They will not release my stuff because all I have to pay is a credit card and they will only take cash or money order! they do not answer emails. They are extremely rude and unprofessional. When I tried to talk to Nikki from charter, their customer service told me oh you can no longer speak to Nikki. What?! Yep, they won’t even let you talk to the person you sign the contract with! Then they don’t answer your voicemails or emails until AFTER the date in which you are supposed to schedule your delivery to the final destination, so they can then charge you under a bunch of storage over $450! Once you sign their documents for pick up and delivery, on DocuSign all the documents disappear when you need them!As it stands right now, I cannot get a hold of them, I cannot get my stuff delivered to my final destination, and no one will help me! Any positive review you see for them must be paid! Because this is the worst company I have ever dealt with with the worst communication the worst service and the worst experience ever! Do not use them!