Char-GrillerReviews of chargriller.com

Do Not Buy Anything From This Company. I went on the CharGriller website and purchased 3 grill grates on 5/16/23. I got a confirmation number but nothing saying when the grates would be shipped. I’ve sent 3 separate emails to their customer service department and they keep giving me the runaround. No one will say when I will receive the grates that I purchased. Their customer service is horrible. It makes no sense that after 45 days since I bought the grates that I’m still waiting to get them delivered and the company doesn’t offer any help or answers. I just had to spend more money and buy a Weber Grill because it’s the holidays and I love to barbecue. I will never deal with this company again. Horrible!!

The worst company I ever experienced, they never ever answer the phone or email. They probably laughing their way to bank, ever time one of us order their product. I have gotten my griller #1733 and it came dented barrel and two of the legs plate bent and the grill plates was broken. I sent pictures and explain how the box was busted when it came. Took pictures before my brother and me started the project two weeks later thinking they was going to respond, NOTHING!!!! Had to bang the barrel out and the legs and order the grill plates from amazon. And today I got email from automation say the case was closed WOW, what a joke. Never ever buying their products

this company used to be on top of things. now, can't get a response other than a automated one. ordered some products in May that show to be in stock. product still hasn't shipped. they had no problem taking my money but haven't shipped my product. can't get any type of a response from them. horrible! do not spend your money with this company. I will update if they end up taking care of me.

I bought a Char Griller 980 smoker a year or so ago and a small part called a “silicone air shutter” eventually became damaged. Apparently it’s quite common. So I contacted the company to have a replacement sent. After jumping thru the hoops of sending pics, sending the serial number, describing the issue, and waiting for a response, I decided to just pay for the part by ordering from their website. After waiting two weeks for my part and receiving no updates whatsoever, I emailed Char Griller several times inquiring about my part. After three weeks, I still haven’t received my part, no explanation or an update on when I would receive my part. Their customer service answering machine basically directs you to the website where they ask you all the same questions they asked during the initial contact. This is the worst customer service experience I think I’ve ever had. I’ve had to replace other parts on this smoker before and after dealing with their customer service again, I remembered how much easier it is to just buy parts on Amazon instead of the lengthy process involved with Char Griller’s customer “lack of service”.

Ordered a lid for a Flatiron griddle on 5/23/2023. Money taken 5/24/2023. No one responds and my order no longer shows. Can't get part or a refund. Did however get a request to review what I ordered but my review was denied.

Took Over 5 days to reply to a request. Over 45 days (after charging my card) to ship repair parts for my 5050 dual fuel. Customer service is NON-EXISTENT. Don't bother with this crap, pick a different brand!

Their customer service sucks! Can't get through to them anyway shape or form! I have had a char griller for the last 8 years and needed some new parts. After ordering online and my account being charged, still no word from them on shipping my parts. Submitted 2 online help tickets. No response. Tried using that crappy chatbot thing. Still no joy. About to hire an attorney. Actually if there were no stars to be given, that's what they would get! Probably got bought by some hack Chinese company and scamming people. Warn everyone you know not to buy this product.

I order parts and received a confirmation number saying parts would ship. The I contact customer service and set a replay that all order are filled in 21 days. 4 contacts later to support and each time I get same response and no contact or information about my products. It has now been 42 days and still no response other than a IT generated email saying part will ship in 21 days of order. Total bull for CS.