Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
537 reviews
CGTraderSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CGTrader is a 3D model marketplace for computer graphics, virtual/augmented reality/ and gaming, backed by a strong professional designer community. On CGTrader, 3D artists, design studios and businesses share and sell their models. Enterprise and business customers can choose from a wide collection of high-quality 3D models that can be used in their projects, shortening project development time and saving resources.CGTrader gives talented 3D designers the opportunity to showcase their work, get valuable feedback from the community, learn from their peers and interact in a designer-friendly environment. The platform allows designers to directly communicate with their customers and earn the highest royalties in the market. We also help professional design studios generate business leads and increase brand awareness.
CGTrader (cgtrader.com) has 537 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
537 approved reviews, newest moderated first
I seek CGTrader's customer support because of dispute over an order, I sent 2 mails requesting for refund and both of them are intentionally ignored by CGTrader's customer service over 7 work days, it is the worst customer service I have experienced in over 10 years of experiences in this sector, its like they are intentionally ignoring over the complaints I filed against them a while ago, avoid if you can.
By Silas G.
easy transaction
By Andre
After buying a couple models that were fine, I ran into a terrible one. Supposedly it was checked by CGTrader but I highly doubt it as it had many visible errors like huge gaps between polygons, overall very bad topology, dents and bump on an airplane fuselage what should have been a simple cylinder...and so on. You get to know a company's real value when you need something fixed, or refunded,and how that process is handled. They claim to reply to all enquieries within 2-5 business days - well, that has been passed and not only I havent got a refund for the unusable, terrible quality model, I havent even got a reply. Well I guess I lost 14usd - CGTrader and the seller lost at least 20x14 just in this project, because thats how many more low poly planes I need, but certainly wont spend my money here. I understand now why it is a lot cheaper than TS. Edit: I got a reply and a refund after 10+ days...but they also removed my negative review on the terrible product - you should keep in mind when purchasing that sellers can ask CGTrader to simply remove negative ratings
By Viktor S.
CG trader has been my go-to website for 3d models. They provide a large library for my various project requirements, and I get the best value.
By Danish H.
I am new to CGTrader. There appear to be many high-quality models available, so I still need to find my favorites.
By hajoguen
Wide set of models, types and prices. Easy and safe delivery.
By Alain-fr
Found what i have needed and more
By Daniel Emanuel W.
The ugliest experience in online shopping ever, for me. Recently there was a spring sale, i spent couple hours to sort some items for me, I purchased all of those. I downloaded only couple ones, because was very late in the night for me. Next day, when i tried to access cgtrader website again, i got the infamous error CGTRADER TOO MANY REQUESTS. I already sent some days ago message to tech suport, no answer so far... So imagine, buying items, and not able to download them. I strongly advise you to avoid these scammers.
By Milisonics
