Great customer service helped me…
Great customer service helped me recover my account
By Matthew
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
537 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CGTrader is a 3D model marketplace for computer graphics, virtual/augmented reality/ and gaming, backed by a strong professional designer community. On CGTrader, 3D artists, design studios and businesses share and sell their models. Enterprise and business customers can choose from a wide collection of high-quality 3D models that can be used in their projects, shortening project development time and saving resources.CGTrader gives talented 3D designers the opportunity to showcase their work, get valuable feedback from the community, learn from their peers and interact in a designer-friendly environment. The platform allows designers to directly communicate with their customers and earn the highest royalties in the market. We also help professional design studios generate business leads and increase brand awareness.
CGTrader (cgtrader.com) has 537 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
537 approved reviews, newest moderated first
Great customer service helped me recover my account
By Matthew
Great Service with faster reply, thank cgtrader
By Doli B.
Easy to find Stereo-lithograph files and speedy download. Lots of detail and good supports already in place. Just experimenting with layer thicknesses and resin types at the moment. Fantastic site for model rail roaders and anyone else who is into dioramas. Very reasonable prices, so a great way to build rolling stock as well as stationary features.
By Stan B.
For one reason, when I pick an artist you tell me if he works direct or not which is very good to know up front. You have very talented artist on your site. Love the ease of use that's for sure.
By Pedro F.
Great place to find printable files for both resin and filament based 3D printers. Amazing quality files. Highly recommend!
By Shawn
The product is great! Looks professional, service is professional, and the process is quick. I ordered the labels for perfume bottles and lotion bottles. I received a proof of what the label would look like; however, when I received the labels I was so excited because it was better than imagined.
By Kiauna
"I'm really drawn to CGTrader for its unique resources, which are hard to find elsewhere. I primarily prefer email, but I'm happy to chat by phone too. My passion is character animation, and I'm eager to use my modeling and animation skills to fill current content gaps. I'm looking forward to giving a five-star rating once I see how well the program aligns with my needs."
By Tian du P.
Customer service is quite responsive and helpful. Also, I like FBX quality check procedure. Since FBX is very important interchangeable format. If FBX format of a model is flawless, then definitely everything is OK with the native file. The only thing I don't like in CGTrader is dishonest sellers. When you live honest review about the model that you purchased, instead of communicating with you and trying to solve the problems, they remove the model from the stock and then re-uploading them as a new stock (sometimes with a higher price). Thus, showing their disrespect to the customer. I think CGTrader should develop some procedures against such frauds. For example, reviewed models can be revised but can not be removed and re-uploaded as a new model.
By Jeyhun P.