CertaPro PaintersReviews of certapro.com

Certa Pro Painting is officially the 2nd worst company I have EVER worked with. The crew they sent out decided it was ok to pee in my shower since the 2 toilets were already wrapped in plastic. I AM NOT EVEN KIDDING. Alfredo and his crew (all family) came out to start painting my entire upstairs from top to bottom. They failed to make repairs on my windowsills after I specifically asked for them to be fixed. They just painted over the chips and cracks. You can still clearly see the cracks, not one drop of caulking was used on the windows or anywhere, which was really needed in sections. Paint drips on my baseboards, walls and carpet. They used masking tape to tape off door handles before painting, which did not keep the paint from running behind the handle. 5 door handles/hinges have paint runs. (they refused to paint the top of the door and frame) After 2 days masking is very difficult to remove. Nail pops and countless other errors were missed even after multiple inspections. Zero prep sanding. Zero prepped at all was done including removing shelfing in closest which is now about 25% painted. Drop cloths and plastic were tapped to the lower half of the baseboards, with MASKING tape which came off within a few hours. The baseboards and carpet then had no protection from paint drips and splatter. Bathroom faucets were painted; curtain hardware was painted due to nothing being tapped off. Nothing was ever tapped off. If they did see they made a mistake and painted something like the hardware, they wiped it with their finger, no wet rag or anything was used. They even painted cabinets that were actually covered with plastic, how? There are countless other errors: The workers never used tape when painting most mounted items; they just tried to free-hand to cut around doors, fans and smoke detectors. They were not that good. The first crew even told me they would not remove my bathroom mirrors to paint behind them. I had to remove them myself. Now I am left cleaning up all the paint over runs, because they failed proper prep. Honestly, I think they were a crew who expected just to come in, paint, and collect money. They had zero interest in doing it correctly. I ended up firing this crew after 8 hours for all the errors and peeing in my shower. I had the supervisor of the crew come out, inspect the damage before we cleaned the pee and it smelled bad. It took a full day before they finally found a replacement crew, who came out for less than 30 min and then left. His wife was involved in a car wreck but was told she was ok, but he had to go help her, which was fine, we understood. But instead of coming back in a couple of hours, he said he would not be back that day and was not sure if he would come back the next day. We took off 4 days of vacation for this project that was scheduled 1 month in advance. So, I had to find another painting company to come out and basically start over. The first company I quoted, came back with an even better price to do the project for almost $500 less. BONUS. But the new company will have their work cut out for them fixing all the mistakes Certa Pro Painting caused. They failed the contract multiple times. They could not provide the service promised. The GM agreed to cancel the contract because of all the problems we experienced. The GM said we could call it a wash. I feel this would not have mattered because if they even attempted to collect, I would counter sue for creating a biohazard situation by peeing in my shower and failing to complete the contract. The GM even asked me to be respectful when leaving a negative review (he knew it would happen). They had a 3rd crew come out at the end of the 3rd day complete clean up. So basically, if you want a painting sub-contractor to come out and pee in your shower and do a half a** job, call Cert Pro (they are all sub-contractors). But I would highly suggest finding another company. Lastly, the GM was supposed to send me a follow-up email stating they would cancel the contract and call it a wash; I have yet to see that email.

Homeowners - BEWARE of CertaPro: I wrote up a lengthy review but TrustPilot doesn't allow attachments or links so if you want me to send it to you please let me know at jasonkemail @gmail.com. As a homeowner my experience with this company has been disastrous and you need to be aware of what you are getting into. I too looked at all of the good reviews and thought that I couldn't go wrong with such a reputable company. Maybe CertaPro was a good brand at one point but my experience will put a spotlight on who they are now. I am sure that for many homeowner they did a good paint job and for that they were given their 4 and 5 star reviews. But a company is not defined by the times that they do good work, they are defined by the times when they mess up and you get to see their true colors. Are they going to help you, the homeowner? Or are they going to hurt you and leave you out of pocket for tens of thousands of dollars and months of frustration and anxiety that keeps you awake at night. My experience covers who CertaPro is when things go upside down. When they should step up and do the right thing and they absolutely do not. I was floored to learn that the liability insurance they showed me is not actually applicable because all of their workers are subcontracted and those folks who you do not get the chance to vet are responsible for having their own insurance. This company is a glorified General Contractor taking advantage of low cost subcontracted labor posing as a company that actually is doing the work and insuring the work is done right ... THEY ARE NOT!!! My experience covers the countless lies I was told like: 1) We have a carpentry division – THEY DON’T 2) CertaPro will be doing the work – THEY DON’T 3) CertaPro’s Insurance will protect me if things go wrong – IT WON’T 4) CertaPro’s Laborers are given specific instructions for each job – THEY’RE NOT 5) Spray Painting is the same as Rolling – IT IS NOT 6) We will do the right thing to make things better – THEY WILL NOT If you read this review and still choose them God help you. I have never realized how shady a business could be until the last 3 months of dealing with CertaPro Painters of Greater Cincinnati.

We did read the Pros and Cons before booking. Our focus was our Entryway, high-traffic hallway and four rooms, of our Lake Frederick, Virginia home. Our Project Manager, KEVIN, with CertaPro of Shenandoah Valley (Northern Virginia), did a fantastic job coordinating everything from start to finish. Kevin F., is a professional and actively maintained communication, making the entire process seamless. A personal shout-out goes to LANCE Lemon, our on-site supervisor. Lance was on-site early everyday, managing daily operations with incredible dedication, experience and knowledge. His recommendations were considered, changes were made and our contract amended. Our home was new construction, eight years ago - nail pops, tape cracks and contractor flat paint did not hold up to my cleaning. I believe in giving credit, where credit is due. It was Lance's attention to detail, experience and dedication that managed the timely and flawless finish - the final look PHENOMENAL! Kevin and his team, took a short time-line, coordinated purchase of supplies, amendments and WORKED-IT to perfection! I also believe OWNERS need to DO their Do-Diligence; ask the questions, do the research; ask why, and be PRESENT. I am a retired federal employee and not a painter; I know your accountability can be passed down but not your RESPONSIBILITY. I highly and personally recommend this team!!!

I’ve worked for these guys for years they used the cheapest material possible paint fades within a year and when you call them back, they don’t want to warranty the work. It’s like pulling a tooth trying to get them to fix their screw ups. Trust me they are the last ones I would call plus their prices is very very expensive. Get quotes first then you will change your mind on Sertapro.

Met with Terry, we did a walkabout and he was informative regarding what was best, adding the job would involve pressure washing, and quality paint, probably taking 3 days. The quote was reasonable and after getting 2 more quotes, decided to go with CertaPro Painters. The workers were on time, performed professionally, did quality work and were done in 3 days. Very happy with the job.

Do not trust these people with your project. First of all, the reviews on here are fake. It's not a real company! The "Owner" of the franchise is very unprofessional and works out of his house. I've attached photos of the "finished" product. The total job took over a month to finish due partially to rain. But if they would have used the correct paint to start with it would have taken the first weekend. They missed whole areas, and the areas they did paint, were slapped at and not acceptable for a so-called professional painting company. They got paint all over the siding of the house, the concrete patio underneath the deck, the fence, and even painted my furniture. Every time I brought up issues the "Owner" made excuses or even said he didn't see what I was talking about. On the last visit he told me that I damaged the paint, where they haven't even painted yet. When I tried to show him spots where they missed, he tried to blame the weather. When I explained it wasn't the weather it was missed, he kept telling me that I need to stay on topic "it was because of weather". He became very irritated and raised his voice and threatened to take me to court and I would have to pay more. At this point I asked him to leave. We now have to hire another company to actually finish the job........ ***Responding to Certapros response*** I have been trying to get this resolved since we had the work done. the problem is the so-called franchise owner. He will not take responsibility for the shotty work. nor will they honor the warranty.

We scheduled them to come out and give me and my wife & estimate on Wednesday April 15th to come out the next day the 16th at 4:00 p.m and we were at the home waiting and they call us at 4:30 to say they are not going to come because it's to far when we made appointment they knew the address so why would they schedule it in the first place terrible customer service!!! Waited here for nothing!

Junk mail. Junk mail. Junk mail.