CertaPro PaintersReviews of certapro.com

Certapro definitely does not stand behind their work. They left our garage doors and front door with bubbling paint then told us there was nothing else they could do and stopped communicating with us. What a horribly run company

What happened to this company? I was very pleased with my first experience, and spent 10k on a huge project. The paint in some places started peeling about a year in. They came back to repair the damage and ended up painting my deck THE WRONG COLOR. The deck was green. My fence is the white color you see. So...he sort of painted it white but I guess he got tired around the railing spindles. I am awfully mad because I paid them money to come back and FIX THE WORK THAT SHOULD HAVE LASTED more than a couple years, right? I guess the joke's on me.

Very unsatisfactory experience with CertaPro Painters of Cincinnati painting the interior of our home - or maybe not painting it - because they seemed to have subcontracted the job out. The team barely spoke English, they started painting with the wrong color, didn't remove outlet/switch covers and left old paint showing around the edges of covers and hand rails, didn't patch all wall dings/holes, got paint on many things they shouldn't have, left paint on floors and windows, sloppily cut in the paint around corners/ceilings/trim, left tons of drips, fuzz, and small roller debris on walls and doors with the paint, did not silicone gaps in trim and around doors/cabinets, and rushed the painting in a way that made two coats insufficient in many places (only transitioned from a light Grey to an off-white). A CertaPro rep came by halfway through the first day and did not talk to us before leaving; no one else came to check on the job quality. At the end of the job, we decided it was better to just sign off on the job so we can spend even more money on materials to try and fix the issues ourselves rather than continue to receive subpar work and try to bridge the language barrier to express our frustrations.

unprofessional even though we have been working with them for 3 years they backed out mid-audit saying they have more workload from other customers

The old adage that there are three components to a construction job: SPEED, PRICE and QUALITY - and you can only have two in a contract was very applicable to CertaPro’s recent job on the exterior of our house. They excelled in Speed and Price - Quality, not as expected by a professional painting contractor. Preparation work was minimal, paint was not fully scrapped and sanded, caulking was applied and painted over while still wet and many areas were painted over loose and peeling paint. All became evident the day after the job was ‘completed’, with a strong rain fall the next evening that literally washed off paint and trapped water behind paint. Not recommended for any job that requires careful pre-paint preparation work to be done - but they were fast and affordable.

he crew completely rushed a high-ceiling drywall patch—spraying the texture and immediately rolling over it without waiting, creating a heavy, unfeathered circular ridge. I was told if i didn't paint the entire upstairs ceiling the patch would stand out. So I paid the additional money and it looks horrible. The crew abandoned the job without a walkthrough, and the office didn't even know they had left. After Memorial Day, the original project manager, Shane, inspected it and explicitly admitted it looked bad and promised a fix. Then he resigned. The new manager, John, refused to honor that promise. He twisted contract language to excuse the bad work, told me it would cost MORE money to have them fix their mistake, and then openly admitted that even if they did try to fix it, he wouldn't guarantee it wouldn't still look obvious! Terrible quality, non-existent internal communication, and zero accountability from the Western Chester County branch.

Certa Pro Painting is officially the 2nd worst company I have EVER worked with. The crew they sent out decided it was ok to pee in my shower since the 2 toilets were already wrapped in plastic. I AM NOT EVEN KIDDING. Alfredo and his crew (all family) came out to start painting my entire upstairs from top to bottom. They failed to make repairs on my windowsills after I specifically asked for them to be fixed. They just painted over the chips and cracks. You can still clearly see the cracks, not one drop of caulking was used on the windows or anywhere, which was really needed in sections. Paint drips on my baseboards, walls and carpet. They used masking tape to tape off door handles before painting, which did not keep the paint from running behind the handle. 5 door handles/hinges have paint runs. (they refused to paint the top of the door and frame) After 2 days masking is very difficult to remove. Nail pops and countless other errors were missed even after multiple inspections. Zero prep sanding. Zero prepped at all was done including removing shelfing in closest which is now about 25% painted. Drop cloths and plastic were tapped to the lower half of the baseboards, with MASKING tape which came off within a few hours. The baseboards and carpet then had no protection from paint drips and splatter. Bathroom faucets were painted; curtain hardware was painted due to nothing being tapped off. Nothing was ever tapped off. If they did see they made a mistake and painted something like the hardware, they wiped it with their finger, no wet rag or anything was used. They even painted cabinets that were actually covered with plastic, how? There are countless other errors: The workers never used tape when painting most mounted items; they just tried to free-hand to cut around doors, fans and smoke detectors. They were not that good. The first crew even told me they would not remove my bathroom mirrors to paint behind them. I had to remove them myself. Now I am left cleaning up all the paint over runs, because they failed proper prep. Honestly, I think they were a crew who expected just to come in, paint, and collect money. They had zero interest in doing it correctly. I ended up firing this crew after 8 hours for all the errors and peeing in my shower. I had the supervisor of the crew come out, inspect the damage before we cleaned the pee and it smelled bad. It took a full day before they finally found a replacement crew, who came out for less than 30 min and then left. His wife was involved in a car wreck but was told she was ok, but he had to go help her, which was fine, we understood. But instead of coming back in a couple of hours, he said he would not be back that day and was not sure if he would come back the next day. We took off 4 days of vacation for this project that was scheduled 1 month in advance. So, I had to find another painting company to come out and basically start over. The first company I quoted, came back with an even better price to do the project for almost $500 less. BONUS. But the new company will have their work cut out for them fixing all the mistakes Certa Pro Painting caused. They failed the contract multiple times. They could not provide the service promised. The GM agreed to cancel the contract because of all the problems we experienced. The GM said we could call it a wash. I feel this would not have mattered because if they even attempted to collect, I would counter sue for creating a biohazard situation by peeing in my shower and failing to complete the contract. The GM even asked me to be respectful when leaving a negative review (he knew it would happen). They had a 3rd crew come out at the end of the 3rd day complete clean up. So basically, if you want a painting sub-contractor to come out and pee in your shower and do a half a** job, call Cert Pro (they are all sub-contractors). But I would highly suggest finding another company. Lastly, the GM was supposed to send me a follow-up email stating they would cancel the contract and call it a wash; I have yet to see that email.

Homeowners - BEWARE of CertaPro: I wrote up a lengthy review but TrustPilot doesn't allow attachments or links so if you want me to send it to you please let me know at jasonkemail @gmail.com. As a homeowner my experience with this company has been disastrous and you need to be aware of what you are getting into. I too looked at all of the good reviews and thought that I couldn't go wrong with such a reputable company. Maybe CertaPro was a good brand at one point but my experience will put a spotlight on who they are now. I am sure that for many homeowner they did a good paint job and for that they were given their 4 and 5 star reviews. But a company is not defined by the times that they do good work, they are defined by the times when they mess up and you get to see their true colors. Are they going to help you, the homeowner? Or are they going to hurt you and leave you out of pocket for tens of thousands of dollars and months of frustration and anxiety that keeps you awake at night. My experience covers who CertaPro is when things go upside down. When they should step up and do the right thing and they absolutely do not. I was floored to learn that the liability insurance they showed me is not actually applicable because all of their workers are subcontracted and those folks who you do not get the chance to vet are responsible for having their own insurance. This company is a glorified General Contractor taking advantage of low cost subcontracted labor posing as a company that actually is doing the work and insuring the work is done right ... THEY ARE NOT!!! My experience covers the countless lies I was told like: 1) We have a carpentry division – THEY DON’T 2) CertaPro will be doing the work – THEY DON’T 3) CertaPro’s Insurance will protect me if things go wrong – IT WON’T 4) CertaPro’s Laborers are given specific instructions for each job – THEY’RE NOT 5) Spray Painting is the same as Rolling – IT IS NOT 6) We will do the right thing to make things better – THEY WILL NOT If you read this review and still choose them God help you. I have never realized how shady a business could be until the last 3 months of dealing with CertaPro Painters of Greater Cincinnati.