Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
My therapist has been instrumental in guiding me through my anxiety after a traumatic event. She was compassionate, knowledgable, and professional. I am so glad I made the decision to seek therapy.
By Kimberly S.
They will trick you into $325 subscription cost. Stay far away You can buy insurance for what these thieves charge.
By Kevin T.
Response from Cerebral· Feb 24, 2023
Thank you for taking the time to share your experience. We sincerely apologize for any confusion in our pricing structure and any difficulties you faced in utilizing our services. We would like the opportunity to make things right. Please reach out to us at [email protected] directly. We look forward to assisting you.
I saw Paige and she was very attentive and genuinely cared about what I’m going through. We worked out a medication regimen that I’m confident about.
By Stacy W.
I actually like the app but there are a few things that I didn’t really care for. I still use the app and absolutely love my therapist. However this company doesn’t accept many different insurance companies. Their care members that check up on you one a week change a lot. Schedules can be kinda tough sometimes depending on when you work . So all in all, consistency and insurance are really the only griefs I have. The care team responds in a timely manner and are all nice and helpful.
By Teresa D.
Response from Cerebral· Feb 23, 2023
We appreciate you sharing this feedback with us. We would like to do what we can to help you and ensure that we are being receptive to your needs. You can reach us at [email protected] and we'd be glad to assist however we can.
The clinicians are good. HOWEVER, the subscription idea is awful. According to ther policy there is no refunds. The billing department doesn't use the correct terminology, they have no idea what they are doing.
By CMD
Response from Cerebral· Feb 23, 2023
Thank you for taking the time to share your experience. We sincerely apologize for any confusion in our pricing structure and any difficulties you faced in utilizing our services. We would like the opportunity to make things right. Please reach out to us at [email protected] directly. We look forward to assisting you.
Excelente servicio
By Catalina Vargas G.
Cerebral is easy to use and super understanding of your schedule
By Manal A.
Convenient scheduling availability. Great counselor. Listens well.
By Angel L.
