Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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5,239 reviews
CerebralSelect a line to read only those reviews.
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Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
I love cerebral; who doesn't take my insurance and I don't have a lot of money but I am willing to pay the $ for good care... And my provider is amazing!!! Turns out that I have been misdiagnosed for years and she figured it out and is treating the right issue now; I have more hope now for better mental health... Thank you!!!
By Holly T.
I’ve been with cerebral on and off when necessary for about 3 years now , 3 times . A new therapist and clinician every time but every time I get a very attentive and helpful crew that are always very kind and ready to help . They’re literally life savers for me 🥲 .
By MG
I have been a patient for years. The company is downsizing and almost appears to be going out of business. I was charge for refills. Met with the physician. I was told twice my medication would be ordered and then 2 weeks later they acted like none of this has ever happened. For a company dealing with mental health this is absolutely ludicrous. Leaving for a competitor with much better reviews.
By Michael B.
Response from Cerebral· Mar 20, 2023
We're sincerely sorry to learn about your concern regarding your medication. We want to make sure you and your care team are on the same page. Please feel free to contact us at [email protected] for more direct assistance. We would like to do what we can to help mend this situation.
I am always nervous and skeptical when dealing with my anxiety to anyone. My provider Marissa was very patient with me. I could tell she listened and was concerned about getting me the best treatment. She made my first visit more comfortable. She gave me the faith to move forward with my treatment.
By Gloria
I have very limited experience, but what I did have was 5 stars I signed up for cerebral on a Friday and saw a provider on Saturday. He listened, validated, and then explained my options, which were actually not prescriptions via cerebral (because of another chronic health condition). This all happened before a local psychiatrist's office even called me back.
By JN
My prescriber was amazing! I already feel better just by talking with her. She was very upbeat and positive and understanding. Definitely glad I chose her. Happy to be back on my meds to bring my adhd back under control. She was on time, the connection was stable and I never felt rushed. I feel the monthly price is very fair being that I don’t have health insurance. 10/10 recommend Cerebral ☺️
By Kim D.
In the past three months I’ve met with therapists, prior to engagement with Dr. Gillespie. While the initial apportionment generally covers “paperwork”, she did a fantastic job covering this, while listening to what I had to share. I’m encouraged by my first visit and incredibly optimistic about my future, as it relates to our upcoming treatment plan. I would definitely recommend Cerebral to others!
By Danyelle R.
I have so much anxiety asking for anything I need. On top of that, I hate making phone calls. I love cerebral's messaging feature where all I have to do is text my care team and 9/10 they get back to me before the hour. My care team is amazing, and I save money because other similiar mental health services are more expensive. I am so thankful for cerebral
By Brittany S.
