Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
I am thrilled that Cerebral was created. Finally having everything you need all in one place and at such a helpful cost. The process is quick and seamless and getting care has never been easier. I loved my therapist and plan to connect again with her in the near future. I hope everyone can get the help when they need it, especially during such turbulant times. What do you have to lose?
By Kate M.
Love my therapist from cerebral, this service is not only great for social distancing but for introverts who would rather do therapy from the comfort of their home and laptop/phone
By Benny
Kristy is an amazing therapist! I’ve been going to therapy for two months now and Kristy has helped me grow so much. The pandemic has been hard on me and I was going through a really dark period and she has helped me see the light. She has given me great tools to deal with my emotions and I feel happier and less lonely. I only wish I found her sooner. Cerebral is a great program with three different options, I opted to just focus on therapy. They are super responsive and I think it’s great value for money
By Emily M.
when it came to Cancellation it was swift, & pleasant ; No complications. Truly grateful for the customer service I received from them. And although i decided it wasn’t quite what I was looking for at this time in my life. I’d say this company really aims to provide quality treatment for A./D.&/I. Thank you!
By Stefani
They are quite responsive to take care of medication issues even if they have had some stumbling since it's a new start up. Counselors and Nurses are great.
By Cool B.
Horrible experience. Do not waste your money. Because that is ALL that they want. I have been dealing with mental issues for over 9 years, on and off meds, all types of doctors, and I found this online desperate thinking that they could help. Only to deal with false hope, and a doctor pushing meds that had NOTHING to do with my ongoing symptoms. The "counselor" was just giving me auto-pilot answers, answering HOURSSS after actual emergencies, with "I am so sorry you're going through this, I can understand your frustration, but unfortunately" answers ALL THE TIME. It is a scheme. They made my mental health even worse by having to deal with weeks of uncertainty. Save your money and go see REAL doctors!!!!
By Leydi S.
Response from Cerebral· Dec 7, 2020
Hi Leydi, I wanted to thank you for taking the time to share your experience and concerns with us. Our intent is to provide a great standard of care to each individual and we want to address any experiences with our service that have been less-than excellent. We understand the importance of getting medications that work for you. Our providers take the concerns of their patients seriously and if there was any type of medication issue, we want to be sure that it is resolved. We would still greatly appreciate the chance to help mend this situation. You can call us any day of the week at 415-403-2156 or you can email us directly at [email protected]. Feel free to request me by name; I want to be sure that you feel heard and am happy to be your direct point of contact until we resolve this issue. Hope to hear from you soon.
I am so grateful for and thankful to be a member of Cerebral.Everybody has been so wonderful, caring,and professional!My provider Angela Rasheed was really a good listerner and made a plan that fit my needs and made my quality of life so much better..so grateful!The support staff member "Rob" got right back to me and was very proffesional ,and in a timely manner. My care couselor "Sky "seems to always b checking on me and. I am very greatful for my team at Cerebral and would definitely reccomend!
By lisa S.
I would give zero stars if I could. The provider was soo nice, promised my rx would be there that day as I was starting a new job and didn't want it mailed. Note SHE offered that option first. Said if I had any problems my counselor would answer right away, they would be my support system. Soo nothing there that day for my rx. Reached out to support, nobody answered phone. My counselor saw my message and started typing, but didn't actually respond. Nobody had any clue why my provider never filled my rx and nobody could reach her. Some support! 5 days later I finally get my rx but they say they will mail it! Still no answer on why my provider never filled it, and no refund despite my provider not doing her job because I already spoke with her. Umm ok, I get that but she lied and didn't do what she said. Support and my counselor were useless. Don't use this service unless you want more stress.
By Alison B.
Response from Cerebral· Nov 24, 2020
Hi, this is Maddie with Cerebral. I wanted to thank you for taking the time to share your experience and concerns with us. Our intent is to provide a great standard of care to each individual and we want to address any experiences with our service that have been less-than excellent. We understand the importance of getting your medication on time and it makes sense that you would be frustrated if you experienced any delays in receiving it. Our providers take the concerns of their patients seriously and if there was any type of medication issue, we want to be sure that it is resolved. We would still greatly appreciate the chance to help mend this situation. You can call us any day of the week at 415-403-2156 or you can email us directly at [email protected]. Feel free to request me by name; I want to be sure that you feel heard and am happy to be your direct point of contact until we resolve this issue. Hope to hear from you soon.
