CerebralReviews of cerebral.com

The care counselor is great! I didn’t have the opportunity to meet with the care provider just yet, but my only reason for not giving 5 stars is because of the video set up the company uses is horrible I could see the care counselor and she could see me but we could not hear each other and we had to use the phone to hear and the video to see which was fine in the end but for giving something like this a try you want to trust there are no issues with the company technology.

Since I started with Corinna a month ago my whole outlook has changed first so bad to fantastic and I’m so thankful for her and the time she gives me and how patient she is with me and how loving and kind she is . I’m so thankful for this site and glad I signed up for this !!

I'm so pleased with the level of service and attentiveness of my care team. I feel like I'm actually understood, whereas I felt like "just another patient" at most psychiatrist offices I've been to. It's a pleasant change of pace!

customer support is super helpful. If you do experience any issues with service CALLING is way better than the in-app messaging. The support specialists are quite empathetic and understanding, they do want to improve the experience and will provide options to help.

Update: After following up about the review, a cerebral coordinator was able to help me and give me a refund. I’m very happy that they reached out and took the time to help me out. It has been a month since I signed up for Cerebral and I've only had one appointment when I was promised to have them weekly. I requested a female therapist and they assigned me to a male one anyways. When I decided to cancel, it happened to be the day of the billing date and I was charged three times more than my first payment, which I was not expecting. I am incredibly disappointed and am still hoping for a refund. I do not recommend giving them your money.

I really liked my initial care provider but its nearly impossible to get in touch with someone when you need medication changes are refils.

The service was amazing. My provider was excellent and I felt, for the first time, heard as a woman of color with a mental illness. We discussed a medication regimen that would help me get better control of my illness and my life and I've been excited about this important step. However, since that day I have been waiting on my prescription to be filled and shipped. It has been almost an entire month and that is unacceptable. I keep checking in with my Coordinator and she has been helpful, but I still don't understand what the hold up is nor has it been explained to me.

Thank you so much for listening to my concerns! I have been concerned about ADD/ADHD for over 15 years but have never had a medical professional take my concerns seriously or really investigate my symptoms. The team at Cerebral validated my concerns, walked me through holistic methods, and then also prescribed me a medication that has been life changing. I really appreciate the combination of medication and 1:1 counseling. I am so glad that I signed up.