Monday, November 9, 2026 · Customer reviews of US businesses
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5,239 reviews
CerebralSelect a line to read only those reviews.
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Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Absolutely AMAZING!!!!! After a decade of dealing with insurance and referrals, I finally found a program that works! Ive never felt more like myself 😄 Everyone makes feel cared for and like I actually matter. Even at a cash pay price, its cheaper than my monthly co-pay amounts with previous insurance.
By Jacqueline R.
I feel like I have a team I can trust that looks like me and can understand my stress and struggle with life now.
By Nellie H.
I signed up for medication management but I keep getting switched counselors and receiving counselors who don’t have openings for opens.
By Tp
Response from Cerebral· May 24, 2021
Hi Tonia, Thank you for taking the time to share your feedback! I would like to apologize for the difficulties you have experienced with scheduling appointments with your care team. We do have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. In any event, I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I will be more than happy to assist you. Best, Nichole C Cerebral Coordinator
My big issue with Cerebral is that it’s made to seem like it’s affordable but it’s $325 a month and that’s not very affordable I know that each therapy session is like $300-$200 but it’s still a lot of money monthly. I do love the accessibility that I have to my therapist and my psychiatrist I am I think that the services that are provided are perfection but the only thing that I struggle with his the financial cost even though I know it’s a lot more reasonable than other options
By Xiomara R.
I'm doing better than I have in years I had just reached a point to where I was so mentally and physically tired and irritable I did not want to get out of bed or do daily things it was not fair to my husband or my children but I just couldn't understand what was going on with me until I took a quiz and spoke with the cerebral counselor it got me on the right path again and I'm so grateful because I love my family and my children mental health is so important but being a mom is my number one job and I have to learn to take care of myself mentally as well as physically I'll never be able to express how thankful I am for cerebral and all the help they've given me
By Aubrey A.
Im prescribed 100mg of Wellbutrin a day. I just got my refill and you sent me 300mg pills. You tripled my dose without my permission or consultation. If it was a mistake, it’s still just as bad. I’m canceling your service and getting this med through my PCP. You also won’t prescribe me the med that I need right now for my work anxiety and I have to pay hundreds to get it overseas. Your service is unreliable and ineffective. UPDATE: Molly and Ashley were great in their outreach, concern and care for the issues I described. I did ultimately cancel but I do want to call out that their team is responsive and respond appropriately to concerns and mishaps.
By Nathan S.
Response from Cerebral· May 21, 2021
Hi Nathan, Thank you for writing in to us. I am sorry to hear that we may not have provided satisfactory services. I can see how this may have been a distressing experience, and I would like to work to make it right. Please feel free to give me a call at (415)403-2156 or email at [email protected] and ask for me. I would like to take some time to look into this issue. I look forward to hearing from you and helping in any way I can. Warm regards, Molly V. Cerebral Coordinator
Marie was great! I was getting upset because our meeting was scheduled for 6PM, and she didn't get to me until 6:18PM or so. She won "points" because she did not rush me to get to her next appointment. I am grateful that I could get one of my prescriptions. Looking forward to a good working relationship.
By ERlinda
I didn’t appreciate in the beginning being charged for a week that I had no services because I couldn’t get an appointment till the following week. My counselor is responsive and reads carefully what I convey to him. I truly appreciate this. I know I need more time to get out all I need to fix. I have had no luck yet with the medication that was prescribed to me.
By Pam
