Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
For quite some time I've been struggling with my mental health and it was so difficult to get help because of covid. But now that I can access professionals through my phone I am doing better and I continue to improve every day.
By Alexandra A.
These people are the best
By brian S.
I loved the therapy and med management together, but the price is so high
By Rachael B.
I think it’s a little overpriced. It’s worth it to get the Fluoxetine I need monthly, but it’s advertised as a therapist and a medication provider, and the first appointment I had with my therapist he said “I’m not really a therapist, I’m more of a case manager for you”. I don’t like being misled by advertising, I’ll probably leave once my health insurance from my new job kicks in.
By Rachael B.
Response from Cerebral· Jun 1, 2021
Hi Rachael, Thank you for sharing this feedback. I appreciate you taking the time to share so that we can work to improve our services. I am sorry that you were not satisfied with our services, and I would like to see how I can help. Please feel free to reach out to me at (415)403-2156 or [email protected] and ask for me. I hope to hear from you soon. Best, Stefanie H. Cerebral Coordinator
Very excellent i was scared at first start worried about comeing out letting someone else know what i was feeling but they made it easy so i shouldn't of worried but they check-in often so that also helps
By Stephanie W.
My care coordinator, Eileen, lives up her title of "care coordinator". She is very responsive and really seems to care about my mental health and any issues I am having.
By Suzanne M.
my therapist is amazing, the medication prescribed had been very helpful and always gets delivered on time.
By Hannah V.
They've been pretty great and were able to match me up with an LGBTQ friendly therapist who is giving me techniques to help manage my ADHD. They were also willing to work with me when I had difficulty paying for the months following the 1 month trial period. The only downside is they aren't covered by any insurance outside of Cigna if you're going in network. I have a different carrier since I'm a 1099 employee.
By Julia G.
