CerebralReviews of cerebral.com

Awful service! Couldn’t even get my medicine

I have been To a lot of counselors with less than satisfactory results and I only came to you because my dr an family insisted. I had no intention of letting anyone get behind my walls an was extremely surprised how comfortable I felt and had crumbled down a little bit of one of my most painful walls. I have a goal now that means a lot to me and one I want to obtain and with my therapists help I know I can.

They are very kind and listen really well and are not judgmental.

So here is the thing… I joined Cerebral at a very low and desperate point in my life. My health insurance only offered providers that were either too far away, did not accept any new patients, or were rehabilitation centers that happened to offer counseling for their rehabilitation patients. Seeing that a therapist out of pocket could easily be $400 per session, paying a $30 fee for the first month and $85 every month after seemed like a good deal. Pros: my initial appointments were scheduled for the following day which was awesome. I get to see a counselor for 30 minutes a month, and have started medication. Cons: scheduling an appointment after that initial appointment is next to impossible. My counselor is fully booked. Although the coordinator and counselor assigned to me were able to squeeze me in, it is not showing up on the app, as that appointment time doesn’t really exist. Furthermore, the most valuable package, which actually includes a therapist is very expensive. Seeing a therapist is the most important thing for people who suffer from mental health, but you won’t get to select that option without paying easily $400 a month. The prescriptions are also a separate cost. They’re only $10 each, but that DOES add up every month. You get to see a counselor, but it’s only for 30 minutes a month. You can’t really do much with that time, and it’s not a therapist. They have exercises on the app, that I was really excited for. However, it’s just the same exercises, and are mostly educational (but once again, you only learn so much reading the same exercise time and time again). Am I grateful for Cerebral? Sure. But I’m mostly disappointed. Because although I’m receiving some type of care, it’s minimal and it’s not what I need - what I need I can’t afford. Lastly, I have attempted to input my insurance information (which it allows you to do) so that I may hopefully be at least partially reimbursed by my insurance. Every time I try to input it it doesn’t go through.. I have asked both the coordinator and technical support for help with inputting that information, but no one has been able to help. So so far whatever minimal care I am receiving is out of my own pocket.

You guys treated me and help me so much with my mental health and I couldn’t have asked for anything more Thank you cerebral team

I want to give a 4 only because they aren't perfect, but I give them a 5 for effort and prompt correspondence. The people are great. Probably, my best experience in mental health. The platform and some of their rules need to be improved and in the last 6 - 8 weeks since I started have improved.

The Counselor was great. Felt really comfortable speaking with her, When was getting meds prescribed, they kept mentioning one of my meds was a stimulant when in fact it is not at all it is the opposite. If it wasn't for personally issues, would continue, but at this time not able.

Relief...thanks Alison!!