CerebralReviews of cerebral.com

I just had my second prescriber visit and have had a really good experience so far. Everyone has been very friendly and helpful, professional, and I’ve gotten timely responses. A few glitchy emails went out saying appointments were canceled when they weren’t, but that’s the only thing I can think of that hasn’t been grea.

EDIT: Members of Cerebral quickly responded to me to help me with my cancellation and even refunded me. Thank you so much for your ready assistance before, during, and even after my time as a client with you. You went above and beyond. Thank you. Wish you all the best! Original review for reference down below. The service was great but I’m giving you guys one star for charging me another month when I went through the cancellation process and the cancellation was approved! This is beyond annoying. I’ll dispute the charge if I have to. I cancelled my subscription. I can’t afford to continue this.

My experience with Cerebral has been great. The counselors listens and offers realistic suggestions to help you get life back on track.

Cerebral has been a great experience for me so far. I love the flexibility. The therapist I chose has been very good. She seem to be on the same level as me as far as age and being a parent and understanding of me and my experiences. The prescriber I chose seems very willing to work with me in trying to find what works best as well as being sure not to overwhelm me with options and decisions. The response time from the care coordinators and support staff have been perfect. This option for me has been a winner so far!

I have always received great timely response from my care team. I love the convenience of being able to have my therapy meetings anywhere sometimes even in my car to help with my busy schedule and lifestyle. I don’t feel there has been any decrease in quality of care having the telehealth visits and love the extra support through the online app with homework assignments and exercises that coincide with the therapy.

Not a good experience

The team at cerebral is amazing they listen to me and help me come up with the best solution they are so professional and caring I would recommend cerebral to anyone that wants the best care possible

I had told my prescriber my mother had adverse side effects from Wellbutrin, i told her the side effects were suicidal and homicidal thinking, and she said it wouldn’t matter. Sure enough i had suicidal thinking and was in a horribly dark place and i stopped immediately. when she met with me she told me she would add to my chart that my mom had adverse reactions…as if i never told her before. She also had me taking wellbutrin with my lexapro which ive never heard of. She increased my lexapro when wellbutrin didn’t work and what she said verbally didn’t match what the bottle said so i have given up and i’m staying at my regular 20 mg lexapro. the care counselor was useless and offered nothing. i’ll be cancelling once my insurance activates with my job