Monday, November 9, 2026 · Customer reviews of US businesses
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5,239 reviews
CerebralSelect a line to read only those reviews.
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Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
They have been very consistent with their follow up on my treatment, they first prescribed me medication that didn't work and I contacted my prescribed. She immediately changed my prescription to one that ai think is starting tobwork pretty well....thank you cerebral!
By Guy in D.
I don’t feel that the prescriber was involved enough or maybe just didn’t ask enough questions and the medication I received was very initially detrimental to me as an individual.
By Meghan R.
When I was going through a rough time and having what seemed to be terrible unexplained anxiety, I discovered Cerebral. Working with their team has helped me tremendously. From the medications they prescribed to the counseling sessions from the comfort of my home, I am feeling so much better and I’m thankful. Highly recommend!
By Kim A.
Cerebral is awesome and very attentive when I encountered an issue with my appointment (which was my own confusion about the time difference)
By Haley B.
When I was lost and hurting and had no idea where to turn my PCP wasn't willing to help due to it being psych concerns my office psych appt wasn't for another month+ my wife googled cerebral and we gave it a try! One of the best decision we've made through this Rollercoaster of events and feelings I've been dealing with!
By Zach
This is a total scam. They advertise $33 per week for therapy and meds. You end up being charged $80 per week plus $30 for meds. In my 2 months I was only able to get the therapy once. My therapists and providers continuously cancelled our appointments with no notice or explanation. Then they’d reschedule for random times I wasn’t available. Or they’d assign me a provider with no availability at all. They charge you for therapy and make scheduling impossible. They charged me $750 for 2 months of therapy and app I got was one session and a huge headache. This is a total rip off taking advantage of vulnerable and depressed people. They whole selling point is telehealth and how you choose your therapist and provider but that isn’t the case. You can’t schedule yourself and no one can schedule for you and ty no one at cerebral really cares. It’s a subscription service so they are paid if you get therapy or don’t. UPDATE: BTW THEY POST A RESPONSE HERE TO MAKE IT SEEM LIKE THEY ARE TRYING TO RESOLVE THE ISSUE (RACHEL) BUT THEY DO NOT RESPOND TO YOUR EMAILS OR PHONE CALLS. ALL LIES. THEY WILL TAKE YOUR MONEY AND IGNORE YOUR EMAILS. BEWARE!!!! THEY OFFER NO RESOLUTION AT ALL BECAUSE THEY ONLY CARE ABOUT STEALING YOUR MONEY!!!!
By Lexi N.
Response from Cerebral· Aug 30, 2021
Hello, This is Rachel with Cerebral. Thank you for taking the time to share your feedback. We appreciate the opportunity to learn more about your experience with us. I sincerely apologize for any challenges you may have faced while trying to utilize our services. This isn’t the high level of care we’re constantly striving for, and I’d like to offer you our assistance to help make things right and repair your trust in Cerebral. Feel free to reach out as a response to this email or by phone at (415)403-2156 and ask for my colleague Stefanie directly. Please let us know how we can continue to support you through this process. We look forward to connecting with you soon. Warmly, Rachel T. Cerebral Coordinator
I’m very happy with the whole program. Everyone is very kind and helpful. I can reach out with the messaging any time and my coordinator always gets back to me within a day or so. The counselor I talk to is amazing too!
By genna T.
This has made it so amazing to get help I’ve never taken my mental health as serious as I should if and I finally feel like I’m grabbing my life back
By Bryanna N.
