CerebralReviews of cerebral.com

I really liked the service! The nurse practitioner I saw was really attentive and asked all the right questions while including me in my care, which isn’t always the case. My care coordinator and care counselor were amazing. The only reason I left was because I needed to access more traditional therapy.

I tried to sign up for this service this week. Day 1 - Signed up and when I tried to enter my insurance info, it picked up my husband as the patient, not me. The insurance is in his name, but I am the patient (or trying to be….) There were not options to correct. I finally got a response and someone corrected that. I was then able to complete enrollment and complete the assessments. I was then given options to pick a practitioner and therapist, which I did. Day 2 - practitioner was over 10 minutes late to our appt. She was great and made some med recommendations. Fast forward to end of the day when I had an appt with my therapist. She never showed up and showed offline still 30 min into our appt. The system would not allow me to reschedule and now I have no options to schedule with her or anyone else for that matter. This service implies your “care” team is available through chat, but even during regular business hours you get no response for hours at a time. At this point I would say RUN from this company. It is all about money and not your mental health. Their business model will only increase your anxiety when you are trying to seek help.

I literally had to make an account here for this because I’ve never in my almost 30 years of life felt compelled to review any business or service, until the NIGHTMARE that is attempting to cancel Cerebral without ever even USING the service. This has been the most unpleasant customer experience of my life. At some points I would be literally physically shaking from the anxiety caused by Cerebral’s attempts to charge my account (rendering an account I needed useless since I now have to keep it empty) and their emails seeking updated payment information that are still coming long AFTER receiving a cancellation confirmation email from one of their coordinators! All this without EVEN ONCE speaking with any of their providers! I didn’t even finish registering or VERIFY MY IDENTITY!!! I should have read more of the bad reviews before entering my information just to get through to learn more about their services: Cerebral is a NIGHTMARE! Free PR tip: Just because you technically “CAN” exploit distressed people who are seeking virtual mental healthcare in the middle of a pandemic… doesn’t mean you SHOULD!

For not having insurance and mental healthcare being expensive in general, this is a pretty decent short term solution. My therapist is 10/10 but I wish therapy was more frequent. There's just not enough time to address issues that I really need to work through in the same way as other therapy options. It's fine for now as a band aid for my mental health decline or perhaps for someone just dealing with general depression or anxiety but I wouldn't consider it a long term solution for myself, as a person struggling with PTSD and a long sordid history of sexual trauma and physical abuse etc. However, it has helped me at least somewhat cope with depression and anxiety in my immediate life and being able to get Lexapro easily while uninsured may have very well saved my life. On the other hand, there's another medication that I need to be on to pair with Lexapro that was recommended by my old psychiatrist in another state. We've spoken about it recently and the alternatives to this medication that have been thrown my way have been more damaging than helpful but the medication I need is controlled and they're unable to legally prescribe it. That's not their fault but it does cement that idea that this isn't a good long term solution and it's time now that I'm doing better financially to look for other options that can provide me with long term solutions and the medication I actually need. Overall though, this is great for someone just wanting to manage surface level depression and anxiety or someone needing a short term band aid to get through a rough period until they're able to afford a more in-depth care and a psychiatrist who can legally provide controlled medications if that's something they need like I do. For real though, shoutouts to my therapist. She's wonderful. Everybody else on my team is okay but the change up of staff and repeated issues with communication (and lack of apologies for those mistakes) along with the inability to get the right meds has pushed me to look elsewhere for help. That's very anxiety inducing rather than helpful and as it turns out, here at the end of my road with them, I've added Cerebral to the list of things that upsets me and makes me anxious rather than it being a source of relief.

For years, I have been hesitant to find this type of help that I needed. I got anxious thinking about how or who to reach out to in my local community and whether or not I would feel comfortable. With Cerebral though, I have found comfort with my care team and I really feel seen and most importantly HEARD. I am so thankful I found what I have with Cerebral.

Y’all are a wonderful team! I’m very grateful to have found you, to help with everyday goals!

I joined cerebral 5 days after my sister was murdered and I needed help with my depression and spiraling because my heart was shattered into a million pieces and my friend recommended it and I joined, unfortunately I was not able to do my first appointment because I could not get out of bed and they asked me to rescheduled and whenever I tried to reschedule, it would not let me and I reached out in email to get my provider changed and it was not done, and then I found another provider in my area that could help me - and I emailed 2 weeks before my subscription was suppose to renew and I tried to cancel through email, i sent several emails with no response and they they took $85 dollars out of my account and I have emailed several times for a cancellation and a refund and I have not received a response. I think they do not monitor their emails and they do not care. They will keep charging you until you shut off the card and dispute their charges. Please STAY away from Cerebral.

I was prescribed Zoloft in early June. I really like my prescriber. Yesterday when taking my medication I noticed I only had 2 left. I immediately looked at my CVS account and noticed it was pending request approval and messaged my prescriber. I also emailed and spoke to someone at Cerebral. They also sent the provider a message. I haven’t gotten a response. My medicine has always been on auto- fill so I’m not sure what the issue is here. When talking to CVS they said they’ve tried to reach my prescriber multiple times with no luck. Thankfully, they are going to give me a few pills so I don’t have withdrawal symptoms. I am pretty upset and would not recommend Cerebral to anyone.