Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
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5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
I love cerebral. Its affordable for me and I get the best care that i’ve ever received in my life. I have insurance and still use cerebral because I love the people i’m working with. Both my therapist, Andres and my prescriber, Kimberly have always worked in my best interest and have really been there for me. I love having them on my team. Thank you, cerebral!
By Sable B.
I don’t have insurance right now but still of course have anxiety. Thankfully Cerebral is affordable for my medication. I have been with them for a year and absolutely adore it.
By Sabrina M.
I was prescribed Adderall 20mg with no follow-up. That is way too high of a dose when someone has never taken it before. I reached out for help and the prescriber never got back to me or the "team". How could you start someone on medication not knowing how it will affect them and give no help when there is a problem? This is to help people that already have a hard time with life why set them up for failure just to make money.
By Krista G.
Response from Cerebral· Oct 28, 2021
Hi Krista, Thank you for sharing this feedback with us about your experience. We truly apologize for any challenges you may have encountered in your care with us and would like to look into this further for you so that your experience is improved. Your feedback helps us to improve in creating a more seamless and quality experience for Cerebral's clients, and we appreciate you taking the time to write in. Please feel free to reach out to our support line at [email protected] and ask for Stefanie H. Kind regards, The Cerebral Team
In app cancellation is not an option. So, I was told to send an email (email also not readily available on the app). Once I sent the email I was told I had to fill out an additional form... SERIOUSLY?!!! This whole process feels like a trap to avoid losing customers. Sadly, people who seek out your service are in genuine need of counseling. Cerebral's pricing is poorly explained and improperly advertised, cancellation policy is too difficult. Change is needed! My prediction- you won't last long without reform. This is sad because your model has potential and my therapist was great! DO BETTER!!!!
By tara P.
Response from Cerebral· Oct 28, 2021
Hi Tara, We appreciate you taking the time to write in as we are actively taking the feedback from our subscribers into account as we work to improve our services. We sincerely apologize for any trouble you may have met with utilizing or cancelling the subscription. If you would be willing, we would love to hear more from you to see what we may be able to do to support you at this time. To get in touch, please feel free to reach out to [email protected] and ask for Stefanie H. so that we can assist you in resolving any issues. Best, The Cerebral Team
In the beginning I really liked this service. I thought that it was an extremely convenient way to get help and get medication. However, this month I have been trying to get a refill on my prescription and I can not reach anyone. I have left several messages and my pharmacy has also been trying to reach them with NO response. With out my medicine tomorrow I will start to get sick. I don't understand what happened to this service, but I am going to start looking elsewhere.
By Brittany
Response from Cerebral· Oct 28, 2021
Hi Brittany, Thank you for taking the time to share these concerns with us. As a mental health company, we definitely understand the importance of getting medication on time and want to take this opportunity to help remedy this for you however we can. To get in touch, please feel free to reach out to [email protected] and ask for Stefanie H. by name. We look forward to hearing from you. Kind regards, The Cerebral team
The Cerebral team are helpful, always willing to problem-solve.
By Wendy P.
Game changer! With Cerebral, I've been able to stay on a continued plan for my mental health without having to drive to appointments or pay high deductible visits. This program is so helpful and easy that I've finally found a successful way to manage my mental health and LIVE life!
By Kelly S.
Cerebral made it so easy to get started with getting the help I needed. The care team has been extremely supportive and responsive to all my needs and concerns. I have been with them for about a year now and do not know where I’d be right now if it wasn’t for their help.
By D H.
