CerebralReviews of cerebral.com

I was having a hard time mental and was in a really dark place this application had helped me come into the light! The NP Christle is the best! She listens and helps anyway she can! Thank you Cerebral for giving me my life back!

Prescriber and care counselor have been insightful, professional, knowledgeable. What I’ve been putting off for years ended up being easy. I feel very supported.

I was REALLY hesitant to try Cerebral and worried about the authenticity of it. After multiple outside sources suggested I had adhd, I needed help getting a proper diagnosis and a treatment plan. With no insurance, this sounded promising. After my first appointment, I was sold. My prescriber is amazing. She took my concerns seriously, didn't belittle my thoughts and reasoning, and really helped me figured out what could help me. Usually I get dismissed as just needing an antidepressant but not here. It's been an incredibly positive experience so far.

Unimaginably awful. They consistently fail to provide the basic services they promise, and the level of turnover is so high that you're lucky to see the same person even twice, and any attempt to address any of this is met with stonewalling and gaslighting. They should be ashamed to claim they're helping people with mental health, but they clearly have no shame. Update: After I posted this review, Cerebral finally refunded a number of months in which they had not provided their promised service. It took hours and hours of pushing to get that to happen, time I was lucky to have but that many people certainly wouldn't. When they informed me of the refund, they also asked me to take this review down. I've told them that if they can show me proof that the underlying issues I've written about here have changed, then I'll consider it—but I won't be paid off when this accurately describes my experience.

This has been one of the best decisions & have ever made!! So easy my doctor is so understanding and I don’t have to miss work to go to the doctor all the time.

I reached out to Cerebral when I was really struggling. I felt overwhelmed with medical issues and life wasn't easing up. Within the first week I started feeling better as I had someone to talk to, and my therapist was helping me with some coping strategies and self validation. I also tried medication for my ADHD for the first time, and I appreciate having a provider and a therapist who can talk to each other, as well as I talk to independently, to have a full treatment team. I've noticed a huge improvement in my life since starting Cerebral.

Cerebral promises appointments within <48 hours. I was never able to even finish signing up for the service. When I called them and asked about getting my first appointment, they told me that the first availability was a month away. I asked for a refund of the $30 that I paid because that isn't what was advertised. They agreed to only refund $9. You can't take someone's money with the promise of appointments in a couple days, then say that it's actually a month, then keep the person's money.

I would first like to say I never write reviews but cannot believe a company is scamming people, especially people with mental health issues. I signed up for cerebral and had issues with accessing their website (on their end, my internet was working fine). I even received an email how their site was not working. I was never assigned a therapist, could not message my care counselor, and emailed multiple times with no response. I even called but they could not help me over the phone. The time I did receive a response, the link they sent me to get a therapist did not even work. I haven’t been able to use any of their services at all, and they will not give me a refund bc cerebral is a “subscription” service. The employee compared it to Netflix or Hulu, however those services would give a refund if the service was not used. They decided to give me a 30% refund. A 30% refund when I was unable to use any services? How ridiculous and unfair to customers, especially those struggling with mental health. I will be spreading this to other platforms because I am a strong but I know that people who are depressed and anxious might not have the energy to. I will not like this company take advantage of people. I work in healthcare and this is ridiculous. I will never sign up for a service like this again.