CerebralReviews of cerebral.com

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3.9/ 5

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5,239 reviews

Cerebral3.9Average

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About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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Aug 21, 2026

50/50 recommended

the only good thing i had here was that i loved the provider I had. she was so kind, understanding, and listened! very helpful and knowledgeable. best psychiatrist i’ve ever had! one day i had my third appointment with her, and she let me know they were letting her go…and they never sent me an email to tell me until a day or two later. about a month later, i get an email that i’m being charged $292 with no date of when they’re going to charge me. i was NEVER given a quote or price for appointment! i believed it was covered by insurance since they never charged and it showed i owed $0 in the app/website monthly. some people can’t just pull $300 out with sudden notice… great providers, bad service. if you choose this place definetly push for a quote before having an appointment.

By enma

Response from Cerebral· Aug 21, 2026

Hello Enma, Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience with your provider, but we are truly sorry for the frustration caused by the billing issues you encountered. We completely understand how upsetting billing concerns can be, and we want to help resolve this for you. For our in-network insurance clients, the subscription fee is $0 per month, with applicable copays or coinsurance later billed through insurance. Clear and transparent communication with our clients is very important to us, and we would appreciate the opportunity to investigate your experience further. I will send you a follow-up form via Trustpilot where you can securely share additional details, including the email address associated with your account. Once we have that information, we will gladly look into this right away. Warm regards, Customer Engagement Team, Cerebral