Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
I have struggled for years without much help or doctors that never listened. Here I have found doctors that listen and care. We finally found the right meds to help me and it’s been life changing. Also the therapist is there when I need her and has gone above and beyond for my care. I can’t think my team enough!!!!
By Gabrielle W.
This is a wonderful program! I appreciate the help, and I wish more people would use this opportunity to heal. Thank you!
By Harold R.
I am so glad I found this app. With a busy schedule and always running around, it’s wonderful that I could find time to talk with someone. I have gone to therapy in the past and knew I wanted to go back. I found the perfect therapist for me.
By Warrior
I thought my monthly subscription was only going to be $89 per month. This was the therapy without medication subscription which I thought was supposed to be cheaper. Come to find out the 2nd billing period they tried to charge my card for $181. Thank goodness I didn't have that amount transferred unto my debit card at the time they tried, I would have never gotten it back. I don't even have $181 for groceries. It blows my mind how anyone thinks this is affordable. I am trying to get them to cancel my subscription but they are still trying to charge my card for the amount of $181 almost every day. I have emailed them three times asking them to please cancel my subscription, that I am unable to afford it at this time. Each email I send I do get someone new who tries to reel me back in with a 30% discount. It feels like I am trying to turn down a pushy salesman who can't take a hint. I'm scared to have any money on my debit card now in fears they will charge $181 from it!!!!
By PinkJess
Response from Cerebral· Jul 6, 2022
Thank you for taking the time to share your review with us, PinkJess. We are sorry to see that there was some confusion regarding the plan pricing and we apologize for any inconvenience here. We would be happy to assist you here. Please email [email protected] so that we can connect.
It’s been almost a year and I am in such a better place. I wish I had started a long time ago. My Therapist is great and I have such a better outlook on life now. If you are even thinking about getting help, I urge you to do it as soon as possible! Cerebral has been great!
By George C.
No luck canceling services. Have tried numerous times. Can't get anyone on the phone. I cannot even log in with out it wanting me to finish setting up services. Never used their servies, cancelled early may 2022 and they still are taking money from me. Update: after posting reviews on several different websites i magically got my refund.
By Whitney
Response from Cerebral· Jul 5, 2022
Thank you for taking the time to share your feedback with us, Whitney. We are sorry to hear that you have faced difficulty cancelling the service and apologize for any inconvenience here. We understand your frustration and would appreciate the chance to make it right. Please reach out to [email protected] to connect to a support team member.
I just had my first appointment with my prescriber, I was glad this person was willing to listen to everything I said and took me seriously. It was a really good first impression. SO glad that remote help like this exists for the busy working parent.
By Amanda Lynn Van B.
I’ve been going through a lot of struggles with my mental health recently and was recommended cerebral by a friend of mine. It made everything easy to find and kept all in one place. I received therapy the next day after going through a really traumatic experience. I was then scheduled the day after that to meet my new physician and look into options for starting anxiety medication again, having previously taken it and stopped. My entire medical team and other supporters are all in one place and I can text them whenever I need. This really has been the most convenient and well organized method of help for my mental health I’ve ever used and would highly recommend anyone who’s genuinely looking for a safe space to open up and talk to someone this is a great place to start!
By Nate
