Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
I really enjoyed my provider Stephanie. Sometimes I have a tendency to over talk people when I am describing my feelings because if I don’t get it out all at once, I forget how to express what I was feeling, or my anxiety takes over. I felt Stephanie really took the time to listen to the things that are really affecting me at the current moment, and I felt she really cared about getting my medication on track. I’m grateful for cerebral.
By Kaitlyn
Great experience. I have so much hope.
By Aly S.
Cerebral has helped me identify and cope with my mental health in ways no regular physician has in the past. It's a safe space for those who have a hard time with face to face traditional visits. I recommend it all the time.
By Rachel R.
Because of Cerebral, my life, my mental health, my relationships, friendships, and the way I react towards situations have changed dramatically. I finally feel like the person that I was always meant to be. They have changed everything, and I could never thank them enough for giving me the gift of my "True Self".
By Kanaloa SRJ R.
I've recently moved to the sunshine state & had not been able to locate a provider. I was told about Cerebral through another clinic. The care I received from my Provider & Counselor was amazing. I couldn't have asked for better care. Thank you
By NiX E.
My caregivers at Cerebral are caring, compassionate, and very perceptive. They clarify for me things that I thought I knew all too well, and help me understand them in a new way; that’s a sign of real skill and knowledge, and I’m grateful for the tremendous help they provide.
By Matt N.
I got charged 99$ after 1 prescriber meeting and no counselings.
By Amanda J.
Response from Cerebral· Sep 19, 2022
Thank you for taking the time to share your experience, Amanda. We sincerely apologize for any confusion in our pricing structure and any difficulties you faced in utilizing our services. We would like the opportunity to make things right and help repair your trust in Cerebral. Please reach out to us at [email protected] directly. We look forward to assisting you in any way we can.
Same day approval, but SUPER SLOW DELIVERY Same day approval for meds ( anxiety /depression) for a prescription refill,- ie I was able to speak to a Prescriber on the same day that I applied. However, SUPER SLOW DELIVERY. They use snail mail USPS to ship prescriptions, which is NOT going to be the fastest route. It took 3 DAYS for their Pharmacy to process my script. Then the USPS forecasts that it will take an additional 4 days to deliver. But it is USPS, so will likely take 7 days. STAY AWAY if you need your meds sooner. ONLY 30 day supply script on the first round too. I will probably switch to my local PCP as they can approve the meds at same speed, and my local pharmacy can fill the script on SAME DAY and they can give me a 90 day supply!
By Aveline A.
Response from Cerebral· Sep 19, 2022
Thank you for taking the time to share your feedback, Aveline. We are sorry to hear that you have faced difficulties in the service and understand your concern. We would be happy to send your prescriptions to your local pharmacy going forward. Please feel free to reach out to [email protected] so we can connect.
