Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
I had a bad experience at first with my first counselor. I asked for a new one and within a day I got matched with a new psychiatrist. She is a perfect match for me. Kind, quick to respond, and overall understanding.
By Caley Anne C.
I was worried that it would feel like they didn't really want to get to know me and that I was just another patient in their day since this is all online. That couldn't have been farther from the truth. My doctor took the time to really get to know me and my symptoms, made me feel heard, and discussed different options we could take in tackling my care.
By CustomerAP
They constantly check in on me and make sure I’m ok. The give you resources to make sure that everything is ok.
By Nick A.
Sent me medical records with someone else's answer to substance abuse that was to be sent to my employer. I could have been fired. Completely reckless and unprofessional. Not even an apology, but to amend the records I had to fill out a form and now wait 15 more days.
By Taylor W.
Response from Cerebral· Jan 13, 2023
Thank you for taking the time to share your feedback. We'd like to take some time to look into your account and do what we can to help. We see that a support team member is already in contact with you. Please feel free to reach out to our support line at [email protected] directly for any additional questions.
I was in need of a prescription, and cerebral gave me the opportunity to talk with a clinician, and the clinician gave me the prescription I needed. thumbs up!
By Nick
I have been in and out of therapy and have seen many different prescribers for my mental health disorder. I started with the just medication plan and my prescriber, Alyssa Larson, is one of the best prescribers I have ever worked with. The care counselor wasn't as great and that person seemed to change often but the plan was mostly about the medication and that part was awesome. I recently upgraded the plan to include therapy and just had my first therapy appointment and I am impressed. All appointments are easy to make, easy to reschedule, and you can message "your team" anytime. I am extremely impressed by this company although it isn't cheap my mental health is worth it. Thank you Cerebral (and Alyssa Larson, she really is that awesome!)
By Anne S.
The clinician was very understanding and took the time to speak with me directly. It's nice to have a one on one connection with someone who cares.
By Koolie
They got me in immediately and prescribed a medication that’s helped tremendously when I was in a bad way.
By Paul J.
