CenterwellpharmacyReviews of centerwellpharmacy.com

THEY KEPT SENDING ACCUCKEK AVIVA PLUS TEST STRIPS WHICH I DON'T HAVE METER AND AUTO REFILL AT THEIR CONVENIENT .THEY CHARGE MEDICARE EACH TIME VERY EXPENSIVE I REQUESTED CANCELLATION FOR 3 MONTHS NOW. THINKING ABOUT REPORTING TO MEDICARE I FEEL THE PLACE IS INCOMPETENT AND LACKING KNOWLEDGE OR JUST DON'T CARE ABOUT CUSTOMERS SERVICE

Time to file a claim. A bunch of crooks, no support, lie about shipment.

I've been using them for quite awhile now, and the last several months it's become so much worse that I recently had all my meds moved to my local pharmacy. I shouldn't have to call several times a month for problem after problem. They say they're sending something out, and when nothing comes, I have to call back only to find out it wasn't shipped out, leaving me run out of whatever the med of the month is, which causes me to have sometimes sever withdrawals on meds I've been taking for years. And NO time, of the several times I asked to speak to a supervisor, would I ever get thru to them, whether on hold or by return call. They're call center never can get things right, but often the pharmacy (Centerwell) can't get it right either. They really need an overhaul, or at least a lot more training. I can't help but wonder why it got bad over the past year. Below it asks when I had the problem and made me choose one, so I put in the date I moved everything to my local pharmacy, because it's been happening every month for at least a year, sometimes several times a year.

Awful customer service. My account was locked because they sent two codes where only one made it past my spam filter. Said code was invalid, so I pressed resend a few times to see they were being caught in the spam folder. Finally put the correct code in and was told my account was locked. Called their customer service to only be passed around departments, then told the department was busy and to call back. So called back the next day got bounced around, only this time to be disconnected. I am now on my third call still being bounced around, and constantly asked to verify the same info over and over again. If could give a 0 star review I would. Just god awful rage inducing experience, if I could get my med through a different pharmacy I would go elsewhere

I take care of an elderly woman who is almost blind and needs her eye medication. Her eye meds are on auto refill. I call the week before her supposed refill. They say they are going to fill it on the 18th of August. Which is ok because she’s not out of the eye medication at that point. The end of the week comes and still no medication in the mail. So AGAIN I call they say it’s being filled. I wait until the next week and check online to my surprise it’s not being filled. I call back and they tell me it didn’t get filled on the 18th and they are sorry it would get filled but didn’t offer to expedite it to me. So now it’s 3 weeks with no eye medication. I said can you expedite it at no charge since it was CenterWells fault. Of course I was told yes. Well it wasn’t. So today August 31 I call back to speak to a supervisor. I was on hold for 1 hour 14 seconds. At this point I’m not hanging up because I’m pissed about being lied to on meds being shipped and I’m more upset that it took a supervisor an hour to answer my call. I would rather deal with all the craziness in Walmart then deal with CenterWell ever again. This is the worst customer service I have ever dealt with and every time that I have to call it’s always a foreign person so I cannot hardly understand them. CenterWell needs to get it together because I know how customer service works, and this is the shittiest service I’ve ever had to deal with

Ordered 12 packs ... received 1 but charged in my allotment for all 12 ... unable to reach anyone to correct this .... customer service just saying "no one available" .... extremely frustrated 😠

I just came here to see if anyone else agreed with my assessment of these guys. Looks like another one star review is unnecessary, but I’ll briefly pile on, anyway. Lies about shipping times, incessant sales phone calls. Bad.

Unfortunately, I have to find another pharmacy for my needs. I had no problems with this pharmacy until TODAY!!! My prescription monthly is 349.00. I scheduled my prescription to be delivered after my payday. First mistake someone tried to run my card the same day I scheduled the order. Received a text I would need to update my payment. I called to update my payment info. First time the rep hung up on me. Called back a 2nd time. Told the rep I was using a different card not the one from previous. I have rent to pay. Why did the idiot charge the exact card I told him NOT too??????? Very poor communication with their staff!!! I will no longer be using this company, and I advise anyone else NOT to use this company. Listening is part of good customer service.