CellcomReviews of cellcom.com

So only have been with them for 15-20 years. Last several months I have paid my late bill before the next bill was due. Was never an issue before. That date is always the 27th. Today, they shut off my phone without warning. They CLAIM they sent a text. Well they do EVERY month saying 'to avoid disruption of services please pay by the due date"...which I always did but today 4 days earlier they decided to just shut me off without warning. While I am working and need my phone. My contract is up in September. I'll give my $120 a month to someone else.

I was sold a Pixel 8a phone that I was not able to charge. The phone didn't come with a charger. That wasn't my issue. The issue is the customer service person that sold me the phone didn't tell me or I would have purchased one. Now I have a new phone that is dead and no way to charge it. My bad for not doing the research first but I have never purchased a phone before that didn't have some way to charge it. VERY DISAPPOINTED!

Horrible company try to milk you for every cent you have. I asked to cancel my services after I had already paid off my phone and watch but still being charged as if I hadn't. I'm now being forced to keep their Horrible service because they're now saying they changed their policy meaning you have to keep their poor service until the end of the billing cycle instead of them prorating my money back. Never again.

Overpriced and non existent service outside of Wisconsin- Outside of their home area in Northeast Wisconsin, Cellcom has many data and service issues. After ten years of being a loyal customer, I got fed up and switched. They claim to have nation wide coverage. In reality, they don’t. They will tell you that the reason you’re having network data issues when you’re roaming is because you’re going over your data limit even though technically you have an unlimited plan. They will then upsell you coverage that basically you don’t need when you are back in their main area. When you call customer service with issues, they won’t call you back or will take weeks to respond. I routinely travel and have seen a huge decline in their service map coverage. Coupled with their decreasing customer service, I made the decision to leave. Now ironically they have a new policy (supposedly implemented only a few weeks ago) where they will not refund or prorate your unused service for the month. I’m out over a $100 dollars because of this new policy. Their unwillingness to refund customers their unused portion of service when switching to a new carrier is another reason to add to the long list of why you shouldn’t go with Cellcom. I believe that this company is completely out of options and is trying to suck everything they can off their customers before the ship goes down.

I went to the Cellcom store by Costco to pay off my IPad and remove it from my account because I’m wisely switching carriers. I received my next statement and they not only didn’t remove it they charged me for another month with their flex plan. They applied my money to the whole bill. When I called they said I can’t remove my iPad from the store, I have call and have it removed! Fortunately they reimbursed me for the flex payment but did not reimburse me for the $7.99 protection plan which should never had been on there because I was misled into believing my IPad was taken off my account.

Watch out they like to overcharge you for stuff that you're not using and they will not fix. They have no respect for their customers at all.

1/2 star if I could. New phones never work. Data is always over so you never actually get good internet over cellular. Drops calls constantly. WiFi calling doesn’t work. Called to ask 3 different times why and they had no clue. Garbage service.

I’ve had a line with them since 1994. Customer service is crap. Call with an issue issue and there’s nothing they can do about it. They try to talk over you so you can’t tell them why you need them to hear. A refer you to customer retention. Customer does nothing to rectify the problem, There’s nothing we can do…… He could care less about keeping it as a customer as long as they’re collecting your payment. To concern on three different occasions, and they still did the opposite of what I requested. Pretty much over the service. Like I said, they don’t care about anybody. I’ll be looking for a provider ASAP. Done being abused by Cellcom.