Product and packaging
Product and packaging came in great shape and my hubby loved it, thank you!
By Jennifer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
820 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CaveGamers was formed in 2010 with the main focus of repairing Xbox 360s. The infamous Red Ring of Death was a massive issue with these systems, so there was never a shortage of units to repair. Over the years, we evolved from doing repairs and expanded our product selection to a wide variety of video games, systems, and toys. We take pride in the unique nature of the products we carry, the quality of our refurbishment, and the care we show our customers. We hope you find what you are looking for and have a great CaveGamers shopping experience. It has been an honor to have served over 500,000 satisfied customers!
CaveGamers (cavegamers.com) has 820 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
820 approved reviews, newest moderated first
Product and packaging came in great shape and my hubby loved it, thank you!
By Jennifer
I have been looking for a console and games from my childhood, and I found everything here. The condition and the time it took the receive the stuff I ordered were superb. I will definitely order from CaveGamers again if I wish to order more consoles or games!
By Jose E F.
Great company
By Craig C.
I enjoy the large selection of retro games and systems that Cavegamers offers. I accidentally ordered the same game twice and Cavegamers updated my order by removing one with no problem at all. A+ treatment from Caveganers!
By Alex M.
Price checked with a few games I bought afterwards and over payed $5-$10 on a few games. My freekstyle ps2 game was defective from some kind of disc rot. Basically lost out on $30-$40 total from my purchase.
By Nathan S.
Response from CaveGamers· May 13, 2026
I'm very sorry you've had this experience. I'm looking into this and while we have a record of a PS2 system and controller it doesn't look like there were any games ordered from us. Are you certain the items with issues weren't ordered from elsewhere?
The 3DS was in good condition and got here fast in a secured package
By Oscar R.
Game came in damaged. Can’t play more than 5 minutes without it showing error message.
By Abigail C.
Response from CaveGamers· May 13, 2026
We're very sorry you've had this experience. On occasion our testing process misses something we should have caught. We have accepted a return for a full refund as we had discussed!
Great customer service man
By Michael