CattasaurusReviews of cattasaurus.com

Been over a month and still have not received order. Zero customer service help. I would stay away

Ordered the cattasaurus peekaboo cave 9/15 but i haven't received it yet. I haven't received any email on why the delay. I reached out to the company today, I hope I get a response.

Beware! They promiently show "90 Day satisfaction and "free" returns", but you have to pay upfront for that "free" return. I could not find a way to add that fee for "free" returns to my order. I ordered 2 caves and they sent 1. I notified them immediately and they said I couldn't tell the difference between getting one and two! They called me a liar and cheat before they had me send the package label (which showed a 1). If there's a cat hair on it, they won't refund you. My cats ignored this. I'm happy that some cats like it. Don't believe the hype that if your cats don't like it, you can simply return it. I got the jumbo one, and they're huge!

I would have gone with zero had it been possible. I have been trying to return the product but as they’re after sales service is beyond awful it is impossible. Don’t buy from them as a return and refund seems impossible. All they want is your money.

I am anxiously awaiting my cattasaurus. I ordered two on September 20th and have written two emails inquiring since I show no tracking capability. Please help me get this resolved…

It has not arrived yet.

Where is my order. Jo Anne Freeman

We have 3 cats. We received 2 of the caves about 3 weeks ago. We placed them near their favorite areas. One cat slept inside twice when he was sick. Besides that, they are just ignored.