Poor customer service
Product is 😃 great. Customer service is poor ...
By Tracey H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,351 reviews
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Created out of love for furry friends, our mission at Cattasaurus is to offer products that improve the quality of your pets everyday life. Get well-curated, high quality kitty supplies from premium merchants all over the world at the best price points, and experience the best team of reps right at your service 24/7. That's shopping at it's finest!
Cattasaurus (cattasaurus.com) has 4,351 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 399 reviews with 4 stars · Clear filters
Product is 😃 great. Customer service is poor ...
By Tracey H.
The cats like the hidy hole unfortunately the item came in the wrong color I was a bit bit bummed when it showed up grey and not red but the product itself is good the cats enjoy playing in it
By Kate L.
Shipping was fast and instructions made putting the caves together simple. My cat hasn't taken to them as quickly as I would have liked, but we are working on it.
By Sue S.
My cat looooooved the cat cave. He immediately knew it was for him and ducked right on in! The only hiccup was UPS. I wish Catasaurus would have used FedEx or USPS. For some reason, UPS seldomly delivers to my actual door. They, more oftentimes than not, deliver it to the wrong person here in our village, even with clearly marked addresses.
By Carmen S.
I've had my cattasaurus for about a week and so far my cat is pretty much "meh" about it. She does sleep on top of it sometimes at night (I put a t-shirt of mine in the top to try to attract her to it, and the shirt gets scrunched up, so I know she's using it. Any suggestions for getting her interested in it?
By Penny
Well made, m cats are exploring it.
By Jody S.
Great tunnel and cat bed My kitties do not use it as a scratching post.
By Regina
Ordered cat donut delivered on time, with easy assembly.
By Scott