Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
353 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SELL YOUR DIAMONDS THE SMART WAYReceive the best offer for your diamonds within 24hrs.THE MOST TRUSTED BRANDDiamonds USA is the most trusted brand in North America to sell your diamond to. We specialize in diamonds larger than one carat, but accept any size, cut, color or clarity. As well as gold and platinum jewelry, gold coins and Rolex timepieces.$100M IN TRANSACTIONSDiamonds USA has purchased over $100 Million in diamonds, fine jewelry, gold coins and precious metals.UNPARALLELED QUOTESYou will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it.FULLY INSUREDEvery shipment is fully insured for the estimated value of your merchandise up to $100,000.00 USD by Jeweler’s Mutual Insurance®. The policy covers loss, damage and theft throughout every step of the transaction.300,000+ CLIENTSDiamonds USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your diamond engagement rings, loose diamonds and precious metal assets for the highest possible settlement.YOUR DIAMONDS ARE VALUABLEOur process will ensure safety, fairness, and peace of mind.YOUR PEACE OF MINDYour appraisal will be risk-free with no commitment to sell. You will receive complimentary FedEx shipping and full insurance coverage to protect your valuables against loss or damage.SAFETY OF YOUR HOMEDoor-to-door contactless FedEx pickupsare available at no charge if you desire.KNOW THE TRUE VALUEYour own personal Jewelry Selling Expert will assist you throughout the process, answer all your questions and ensure you fully understand your appraisal and payment options.
Diamonds USA (cashfordiamondsusa.com) has 353 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
353 approved reviews, newest moderated first
Quick response fair price
By JOHN P.
Response from Diamonds USA· Aug 25, 2026
Hi John. Quick answers and a fair offer can make the whole process feel simple. We are glad Diamonds USA delivered both and made the experience an easy one. Thank you for your business and for taking the time to share your feedback.
I felt that I was given an honest evaluation of my items. Very professional.
By Marianne K.
Response from Diamonds USA· Aug 25, 2026
Thank you so much, Marianne. An honest evaluation and professional service are two things we take very seriously. We want customers to understand what they have and feel confident that their items have been carefully assessed. Thank you for putting your trust in Cash for Gold USA and for recognizing the integrity of our process. We truly appreciate your business and your thoughtful review!
I have been sending in items for a while now. Diamonds USA has always been very fast and efficient when giving me a price. Payment comes very quickly! Nothing but great things to say about this company.
By Luann W.
Response from Diamonds USA· Aug 24, 2026
There is no better compliment than hearing from someone who has trusted us with multiple transactions. We are delighted that Diamonds USA continues to deliver the fast appraisals, efficient service, and quick payments you have come to expect. Your continued business means a great deal to our entire team, and we never take that loyalty for granted. Thank you for sticking with us and for having nothing but great things to say. We look forward to many more transactions together!
Fair market value offer.
By jane K.
Response from Diamonds USA· Aug 17, 2026
Jane, fair value is what matters at the end of the day, and we are happy to hear you felt good about your offer. We work hard to evaluate every item carefully and keep the process straightforward. Thank you for giving Cash for Gold USA the opportunity to earn your business. We appreciate your review and hope to work with you again!
Shipping and payment
By Stephen B.
Response from Diamonds USA· Aug 10, 2026
Thank you for sharing your experience, Stephen. We’re glad to hear that the shipping and payment process went smoothly. At Diamonds USA, we work hard to make selling precious metals simple and convenient, from sending in your items to receiving your payment. We appreciate your trust and thank you for choosing Diamonds USA.
They communicated really well except for explaining why they couldn’t purchase the piece.
By Meghan D.
Response from Diamonds USA· Aug 6, 2026
Thank you, Meghan, for taking the time to share your feedback. We're glad to hear that our team communicated well throughout the process, but we're sorry we didn't do a better job explaining why we were unable to purchase your piece. We understand how important clear communication is, especially when the outcome isn't what you were hoping for. Your comments are valuable and will help us improve how we explain our evaluation decisions in the future. At Diamonds USA, we want every customer to feel informed and respected, regardless of whether we're able to make an offer. We appreciate you giving us the opportunity to assist you and hope we'll have the chance to provide you with an even better experience in the future.
Payment was on par of what I was expecting it would be. Quick and effortless I really liked that the prepaid FedEx envelope was included and great communication. Keep up the great work
By J
Response from Diamonds USA· Aug 6, 2026
Thank you for your wonderful review! We're delighted to hear the payment met your expectations and that the entire process felt quick and effortless. Providing a prepaid FedEx shipping label and keeping our customers informed every step of the way are just a few of the ways we strive to make selling your valuables as convenient as possible. At Cash for Gold USA, we know that great communication and a smooth experience are just as important as a fair offer. Your kind words and encouragement truly mean a great deal to our team. We appreciate you choosing Cash for Gold USA and hope we have the opportunity to serve you again in the future.
Excellent service. I didn’t get the estimate I was hoping for and someone local offered a little more. That being said I’d trust this company to send in more items. Also, jewelry was promptly returned. Thank You
By Wolfwood R.
Response from Diamonds USA· Aug 3, 2026
Thank you for your honest feedback. While we're sorry we couldn't earn your business on this particular transaction, we're grateful for the trust you placed in Diamonds USA and appreciate your recognition of our service. Returning your jewelry quickly and treating every customer with care is just as important to us as making an offer. It means a great deal to hear you would confidently send us future items, and we look forward to the opportunity to serve you again.
