CashForDiabeticsReviews of cashfordiabetics.com

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The Fair Hearing score

4.3/ 5

Great

1,189 reviews

CashForDiabetics4.3Great

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About CashForDiabetics

Sell your unused diabetic test strips for cash. Top dollar paid for diabetic test strips.

CashForDiabetics (cashfordiabetics.com) has 1,189 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: cashfordiabetics.com
Website: cashfordiabetics.com
Category: Health Equipment
Listed on The Fair Hearing: 2026

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Aug 24, 2023

Run Away

Hook line and sinker, this company got me through a Facebook ad! Beware, what you expect and what you get in compensation are far from clear and close! With expressing my dissatisfaction I’m now being harassed with emails defending their reasoning. Once you send off your supplies, you no longer have a say! Maybe a legit company, my stance is they are scamming and waiting to take advantage of people. In attempting to chat with them the system states that they are unavailable to connect. You are then referred to submit your email so they can follow up. In doing so you will not hear from them. Going back to their website you can request a call, guess what nobody will call. It’s not until you post a negative response on their Facebook page, that’s when their words and policies start flying! They will block you from seeing or posting on their page to hide the reality. And, they will then threaten to post only their position. Their words: “ We sincerely understand your frustration and want to continue to respond directly to your concerns. If you continue to comment on our Facebook posts and to other people then we will be forced to respond publicly with all of the information we have already provided you. Please note that we are also happy to call you directly to further address your concerns.” Do yourselves a favor, sell your items on eBay or a secondary platform.

By Leanne D.

Response from CashForDiabetics· Aug 24, 2023

Leanne, We are more than happy to respond to your review in the hopes that potential customers will see that we treated you with honesty, grace and transparency despite your repeated threats against our business. We encourage them to reach out to us directly if they require a further explanation beyond what we have room to provide below. TLDR: Customer expected $60, was paid $45 including $30 of leeway given for sending severely damaged product due to not following our Number #1 instruction. We are saddened that you see those that our efforts to respond like we are here to your lies and threats as harassment. We received a Contact Us request from you on 8.22 @ 5pm regarding your payout. You felt that $45 was "much too low." We emailed you @ 9pm that same day with an email fully explaining your payout of $45 was the result of severe damage caused to your boxes by your attempt to remove stickers against our clear instructions to not do so. Normally these boxes would be disqualified but we granted you $30 of leeway as a first time customer. We sincerely apologized for not calling you as you requested. Hours after receiving our email explaining your payout you commented on Facebook and directly to a few individuals that we had "scammed" you. Later you emailed us to say that you were "utterly disgusted" because you "saw nothing on bad labels" in our policy and that we took advantage of you. We do not hide our policy around labels/stickers.Our Number #1 instruction states, "Inspect the items you are selling. Make sure they are factory sealed and unexpired. If there are any stickers or labels on the box please leave them on and we will remove them. If you attempt to remove the labels, damage caused to the box by improper removal of a sticker may disqualify the submission." We pointed out that this instruction is found in the physical info pages included with every mail kit, in a red warning box above the price table on our website and on our How it Works page. Prior to requesting a free mail kit, everyone must check a box stating they reviewed these instructions. If you followed directions then the max payout you could have received given the type of boxes you sent and their expiration would have been $60. Please understand that we do not hide this policy/instruction because the damage you caused compromised the integrity of the box and/or removed FDA mandated information which puts the health and safety of the people we seek to help at risk. You responded to our email explaining the leeway we gave and all of the different places where we state that policy that we should realize that "people receive information in different manner's communication should be provided in a variety of methods." You would go on to again threaten us. We responded to that statement and threat by reminding you our earlier email explained just a few of the places where we state that rule. We noted that you also requested a QR code in addition to one of our free mail kits and because we cannot include physical copies of the important instructions with a QR code we state them directly next to the form. We also pointed out that we have a video explaining how payouts are calculated and our FAQs also address labels. We also reminded you that we have customer service agents standing by Monday-Friday 9am - 9pm CST on LiveChat, email and phones ready to answer any question. We do not have any record of you reaching out on any platform with any questions until after you received your payout. We also noted that we texted you the same day that your free mail kit was delivered to remind you to review all included instructions prior to sending back supplies and that we were available to answer any questions. You never responded to that text. We are truly sorry for your bad experience but had you taken even a moment of time to review any additional information provided or reached out in advance with questions then this entire issue could have been avoided.