CaselesReviews of caseles.com

I have been trying to cancel my order since I placed it. Now it has shipped, its coming from China, its going to take a month to arrive, and at this point I doubt I will even get a response from this company.

Ordered a phone case yesterday by mistake I've left three emails and no reply regarding a refund I think this is a total scam company. After receiving the phone case which is totally inferior to the product described on their site I have now had emails offering me a partial refund of $10 & a store credit. I refused this & am now receiving insulting emails from someone in customer service as I’m trying to get a full refund. I’ve now sent all correspondence & the inferior phone case to the China Consumers Association. I no longer want a refund & am on a mission to expose this company for the scammers that they are.

Another scam from China, the company pretends to be an US company, based in Florida with AI customer service in Montana. Don't believe it, it's a Chinese e-commerce office in China which sources very cheap products from sweatshops. And the return guarantee is a joke, the cheapest shipping rate with a tracking number with USPS is at least $30 because they require you to ship it back to China!

Items are coming from China,2 to 3 weeks out.The claim on the website is misleading, IT IS NOT located in Florida.Supposedly they are located in Texas, but i contacted someone that was in New York. Upon request for return was given address in China to ship it to. They count on the price of shipping it back to stop you from returning it. I offer to ship to the shipper address, which was in FL, but was told that address is for distribution hub only. So,once you pay forget about your money. They will give you store credit,but not for the full amount of purchase. Don't buy from them if you value your time and money!

She was really supportive and patient. She tried hard and long to make sure I’m satisfied. Shelly did her best to make me solve my issue. She actually care for customers. They are doing their best to make a fair and honest name for themselves.

I bought the Adrian case which was described as leather but what I received was plastic. I spent about $75 for the case, screen protector and charger. For a case costing over $40, I expected better but was so disappointed. It turns out that this is being shipped from China too. So, returns will be impractical. What a waste of money!

My new phone is the most stylish of all with the Caseles accessories just delivered. I love it!

Shit.. i thought this was a uk sight at first caseles.co.uk , i placed my order for 136 pounds on 11 th Jan . Till this day I’m still waiting for my correct product. The correct product has been in the post 3 months . Still i do not have it . You can message all you like very polite but no product. Logistic have change can’t get it . It was meant to be a uk company . If i wanted to order from abroad i would have chosen an international site. What a bummer of an experience