Disappointed
I thought I was supporting an American business, but the product came from China and took longer than was first promised. Because it wasn't coming from Florida as I had believed it was.
By Julia
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
216 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Striving for Excellence in QualityAt CASELES, we're passionate about crafting high-quality phone cases that not only protect your device but also enhance your overall experience. Our team of tech enthusiasts, designers, and engineers collaborates to create innovative solutions that adapt to the changing needs of our customers.
Caseles (caseles.com) has 216 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
216 approved reviews, newest moderated first
I thought I was supporting an American business, but the product came from China and took longer than was first promised. Because it wasn't coming from Florida as I had believed it was.
By Julia
Exactly as described. And delivered on Sunday!
By Sharon W.
Placed an order and last week and have yet to get a shipping date ETA or arrival ETA. I emailed their support and haven't gotten any response. This company is being run on autopilot by someone who isn't putting the time in. The product seemed nice but the service is ridiculous.
By John E.
The phone case looks good ascetically but the wireless charging feature have a poor performance. The device thermal’s goes up very dramatically. Its so hot that it becomes my concern. I will stop using the phone case today and when I get home, i’ll change it back to my old phone case.
By Ted A.
I purchased items from Caseles, not realizing these items were coming from overseas. Two of the items did not work well for me at all. I’ve tried to return these items to them but have received discouraging emails basically letting me know it would be more cost effective to eat the $60 I spent since shipping would be prohibitive. I’m going to try but I have no guarantee or confidence I’ll get my money back. Take your business to Amazon instead.
By Deborah B.
Love the case. It supposed to support wireless charging and it does not. That’s the reason I purchased it.
By Thomas S.
The case is not worth 63.00. It's put together poorly.
By Annette
The first delivery attempt said that the "business was closed." This is a residential home, where I have never had any delivery issues...ever. We were both home, in and out of the yard all day, with a working door bell, screened open doors, and NO ONE came to deliver. They came the next day, and left the package at the front door. There is more to this story.
By Sylvia Fugmann B.