Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
546 reviews
CASAINCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
546 approved reviews, newest moderated first
I am very satisified with the quality and service provided by CasaInc. The material used is very good and excellent customer service. I had missing package and customer service provided prompt service to ship out missing package.
By Yatin P.
The CASAINC 10" Wall Mount Dual Shower Head Rain Shower System with Tub Spout is great and truly makes you feel like you are in a spa. The shower system is intuitive and great to use. The material of the fixtures are feel luxurious.
By Swetha T.
I was very impressed with this company’s response and willingness to help. From the moment I reached out, they were attentive and quick to reply. Every question I had was answered clearly, and they went above and beyond to make sure I felt supported throughout the process. Their professionalism stood out, but what really made the difference was their genuine willingness to listen and offer solutions that fit my needs. It’s rare to find a company that not only provides great service but also shows that they truly care about their customers. Highly recommend!
By Jonathan C.
The tub is beautiful and the company has been great to deal with. They answered our questions in advance so the size is perfect! The drain plug did not fit exactly and customer service sent a new one out immediately. I would definitely purchase from them again.
By Dana F.
Bought product on line product quality not acceptable contacted casainc no help on refund. Use another company is my recommendation.
By Sbc
Response from CASAINC· Nov 17, 2025
Dear Valued Customer, Thank you for taking the time to share your experience, and we're very sorry to hear about the frustration you’ve encountered. We understand how disappointing it is when a product doesn't meet your expectations, and we sincerely apologize if you felt unsupported during the refund process. After checking with our customer service team, we can confirm that they did reply to your request for a return, but it appears no further response was received. It's possible the email may not have reached you, and we’re sorry for any inconvenience this may have caused. To make sure this is resolved quickly, our team has reached out to you again to confirm the details and assist with your return request. We truly appreciate your feedback and are committed to improving your experience with us. If there is anything more we can do, please don't hesitate to contact us. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
This company is very accommodating in trying to assist their clients in every way possible. My appliance was not under warranty any longer and they still were willing to assist me! Thank you so much!!
By Rozlyn
I bought a new home from a builder that lost the remote for the electric fireplace and refused to help me get a new one. I tracked down the brand and model number, called casa, and within a week I had a new remote. They were super friendly and helpful and even called to verify receipt of the remote!
By Matthew M.
Great product. Stylish
By Mom&Dad P.
