Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
546 reviews
CASAINCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
546 approved reviews, newest moderated first
I purchased a bathroom vanity that I loved until we realized that the wrong hardware pack had been included. I was under a tight deadline to install the vanity and Mona worked wonders to get the right hardware delivered.
By Patricia B.
Very fast delivery and a quality product.
By Dave T.
Wow! Customer service is second to none. My email was answered promptly and perfect help provided. We are really enjoying our rainfall shower set. Can't go wrong with CASA Inc products and their customer service.
By Anthony S.
I brought a CasaInc shower faucet unit and I liked everything about it fir the most part. However, the shower hose separated from the shower head but it was still usable. It took me some time to inquire about a replacement and the warranty had ended. CasaInc is still willing to send me another shower hose for free and all I had to do was send this review. The customer service was good and Mona is amazing.
By Stephanie A.
Response from CASAINC· Jan 19, 2026
Dear Valued Customer, Thank you very much for sharing your experience with us. We truly appreciate your kind words and your support. We’re glad to hear that you were satisfied with the overall design and performance of your CASAINC shower faucet unit. At the same time, we’re sorry to learn about the issue with the shower hose separating from the shower head, even though it remained usable. We understand how inconvenient that can be. Although the warranty period had ended, we’re pleased that our team was still able to assist you by providing a replacement shower hose at no cost. Your recognition of our customer service means a great deal to us, and we will be sure to share your compliments with Mona, she will be delighted to hear them. If you need any further assistance in the future or have additional questions, please don’t hesitate to contact our customer service team. We’re always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
I purchased a bathtub from Casainc. Their customer service was favorable.
By Dresden
The valve body where the on/off handle is located is not level. During installation, all valves were leveled using three different levels; however, once the cover was installed, it appeared misaligned. I removed the wall to verify the installation and confirmed that the issue lies with the valve body itself, not the leveling.
By Stephen F.
Response from CASAINC· Jan 19, 2026
Dear Valued Customer, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience and frustration this issue has caused. We understand your concern regarding the valve body not appearing level after the cover was installed, and we appreciate you clarifying that the issue is related to the valve body itself rather than the installation process. This is certainly not the experience we want our customers to have. To help resolve this properly, we kindly recommend contacting our customer service team directly ([email protected]). They will be happy to review your case in detail and provide an appropriate solution or support as quickly as possible. If there is anything else you are not fully satisfied with, or if you need further assistance, please don’t hesitate to reach out to us. We truly value your feedback, as it helps us improve our products and quality control. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
The product loooks and functions great! Had a small issue and they were quick to reply and make it right!
By Paul C.
Diane was excellent- very responsive and followed up
By Maria O.
