Buyer beware if you’re looking for an antiqued custom ring from them
Unfortunately our experience with this company was less than joyful. Numerous delays, poor communication, then 3 custom rings that the patina wouldn’t stay on that were bought a year separate from each other, wrong sizing 3 times. After contacting 3 local jewelers, they confirmed the stain used is only for sterling silver and not white gold (which our rings were made out of). The stones fell out of my wedding band after one week. Eventually I reconnected with the company through a tiktok comment that I was sad the patina didn’t stay. I never asked them to repair and I had never left a bad review. Meghan made a divisive effort to pretend to want to fix them, then blocked me on social media after admitting she had poor communication. Prior to blocking me her suggestion was we sell our custom rings for their price in gold (even though I told her we loved the custom part, just didn’t appreciate that the patina we were sold on didn’t stay) and go with another silversmith. A year after our wedding. I have screenshots of the entire conversations with time and date stamps you can find on Facebook, Instagram, and TikTok. Feel free to browse the facts for yourself. Needless to say we paid thousands for custom rings that were not what they promised and their customer service, in the end, left us shocked and not in a good way. Prior to ordering I did have some concerns that they didn’t have a google listing and had reviews turned off on their Facebook. I see many of the people who praised their antiqued custom rings on Facebook two years ago when I did my research have now removed their posts. Now I know why.
By Jessica G.
Response from carrollspurco.com· Apr 28, 2025
Thank you for your feedback. We take all customer concerns seriously. However, much of the information in your review is not accurate. From the start, we’ve done everything possible to accommodate your needs — including multiple complimentary services that extended well beyond our standard policies. When your original ring was resized by a local jeweler and the antique finish was unintentionally removed during their process, you reached out to us, and we gladly refinished and resized the ring at no cost. Later, you requested an additional adjustment to the finish, which we once again completed and returned free of charge and covered shipping. When you ordered your wedding bands, you provided sizing based on the same local jeweler’s measurements, which unfortunately proved inaccurate. We resized those bands at no cost to you as well as provided shipping, even though the sizing issues were not related to our original work. Regarding the delays, we made every effort to accommodate the additional services within our already full schedule. When your initial engagement ring was ordered, we expedited the process and delivered it several weeks ahead of our standard turnaround time in order to meet the timeline for your upcoming trip. Your rings were crafted exactly to the specifications you approved, using high-quality white gold as agreed. As for the antiquing/patina: We use a standard finish that is suitable for white gold and commonly used in custom jewelry design. Like any finish, especially on items worn daily, it can wear over time — particularly if exposed to certain chemicals or abrasives. We do our best to educate customers on the care involved and are always happy to reapply finishes when needed, as we did for you. Mehgan made multiple good-faith efforts to assist you, including offering repairs and alternatives, but unfortunately, communication broke down when respectful dialogue could not be maintained. We understand that you’re upset, but it’s disheartening to see that frustration expressed through social media videos aimed at damaging our reputation—particularly when our team proactively reached out in good faith to address your concerns and find a resolution. If there had been a significant issue such as most of the stones falling out of your wedding band within the first week, it seems unlikely that we wouldn’t have heard from you immediately. We have never blocked customers for seeking help; we reserve the right to limit interactions only when conversations become hostile or abusive. Lastly, this experience has served as a difficult but valuable reminder: no matter how committed we are to kindness, transparency, and accountability, there will be situations where it simply isn’t possible to satisfy everyone We stand by the quality of our work and customer service. Our business policies, including where we host reviews, are transparent and in place to protect both our team and our clients. We’re sorry your experience was not what you hoped for, but we remain committed to fairness, honesty, and craftsmanship.